Denise Roberts
Dukinfield ,Cheshire
Summary
Hard-working Team Leader with 40 years of experience in retail environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees. Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning.
Overview
40
40
years of professional experience
Work History
Team leader
Barclays Bank
Manchester , Manchester
1982.10 - 2022.09
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Fostered positive employee relationships through communication, training and coaching.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Education
Copley high school
Stalybridge, Tameside 09/1977 - 06/1982
Skills
- Resource allocation
- Employee coaching and mentorship
- Key Performance Indicator (KPI) management
- Team supervision
- Employee performance reviews
Timeline
Team leader
Barclays Bank
1982.10 - 2022.09
Copley high school
09/1977 - 06/1982
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