Denis Ryz
Peterborough
Summary
Dynamic and detail-oriented professional with a strong background in insurance and sales, complemented by exceptional communication skills in both Polish and English. Proficient in Microsoft Office Suite, with a full UK manual driving license and a proven ability to solve problems effectively. Known for patience, teaching ability, and a positive attitude towards cars, aiming to leverage these skills in a challenging role that fosters growth and innovation.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Handover Manager
Big Motoring World
2025.06 - 2026.03
- Continuing previous tasks while managing a team of 5
- Reviewing KPI’s
- One to one reviews
- Assigning work to technicians and prep centre
- Resolving customer complaints and issues
- Recruitment and training of new and existing staff
- Driving customer satisfaction culture within the business
- Ensuring minimal rollovers monthly
- Coordinating the valet team
- Scheduling work rota
- Product and vehicle knowledge
- Basic vehicle troubleshooting as required
- Managing staff compliance with dealership and governing bodies
- Reinforcing sales process and customer decision making process
Handover Advisor
Big Motoring World
2023.12 - 2025.06
- Delivering an excellent customer experience during the purchase process
- Conducting vehicle checks to ensure quality standards
- Vehicle handover demonstrations
- Handling finance administration and liaising with the finance team
- Resolving customer complaints effectively
- Explaining new technology to first time buyers
- Achieved 30+ 5-star Trustpilot reviews on a monthly basis
- Continuous liaison with technicians on site and at the prep centre to deliver vehicles on time
- Record keeping via CRM system
- DVLA registration
- Document organisation
Education
Level 3 BTEC Business Studies -
Stamford College
Level 3 BTEC Media/TV & Film Studies - undefined
PRC
GCSEs - Polish, Media Studies, Business Studies, Statistics, Maths, Science Core, Science Additional, Economics, English Language, English Literature, PE
Ormiston Bushfield Academy
2011.01 - 2016.01
European Computer Driving License Level 2 -
Ormiston Bushfield Academy
Skills
- Full UK manual driving license - no points
- Proficient in Microsoft Office (Word, PowerPoint, Excel)
- Strong written and verbal communication
- Bilingual (Polish & English)
- Attention to detail
- Professional presentation
- Patience and teaching ability
- Problem solving
- Positive attitude and enthusiasm for cars
- Previous insurance background
- Previous sales background
References
References available upon request.
Timeline
Handover Manager
Big Motoring World
2025.06 - 2026.03
Handover Advisor
Big Motoring World
2023.12 - 2025.06
GCSEs - Polish, Media Studies, Business Studies, Statistics, Maths, Science Core, Science Additional, Economics, English Language, English Literature, PE
Ormiston Bushfield Academy
2011.01 - 2016.01
Level 3 BTEC Media/TV & Film Studies - undefined
PRC
Level 3 BTEC Business Studies -
Stamford College
European Computer Driving License Level 2 -
Ormiston Bushfield Academy