Jennifer (Jen) Hart
78 Maesglas Road, Gendros, Swansea
Summary
I am a detail-orientated employee, adept at making critical decisions, managing deadlines and working within high pressure environments. With expertise in analysis and quantitative problem-solving skills, I am dedicated to company growth and improvements.
Outside of my working life, I enjoy spending quality time with my wife and son, partaking in various sports, listening to music and attending music events.
Overview
13
13
years of professional experience
Work History
Complex Injury Technician
EUI Limited (Admiral Group PLC)
Swansea, Swansea
01.2024 - Current
- Assessing each claim – considering indemnity, liability & quantum and ensuring that the claim is investigated as quickly as possible, with due regard given to the economics of an individual case. My caseload incorporates claims valued from £50,000 up to £1 million.
- Effectively and proactively managing my caseload, so that work is dealt with appropriately with a focus on timely settlement of the claim.
- Demonstrating strong ownership of claims and being committed to achieving the best results for Admiral.
- Understanding and consistently apply Admiral's unique reserve philosophy. Ensuring that the reserve on the file is considered throughout the life of the case.
- Where applicable, ensuring that claims are referred to the relevant manager with appropriate proposals, and action plans are implemented within expected time frames.
- Establishing a strong working relationship where appropriate with suppliers and legal panel.
- Ensuring familiarity with legal and industry updates and changes which affect complex claims handling practices.
- Attending and participating fully in training sessions and the training programme as a whole.
- A strong commitment to my self-development outside of workshops and training sessions.
- Attending out of offices where necessary in order to gain a full understanding of a claim and facilitate its economical settlement.
- Being a positive presence on the team and the wider department.
Bodily Injury Technician
EUI Limited (Admiral Group PLC)
Swansea, Swansea
01.2018 - 01.2024
- This role involved dealing with low value personal injury claims, up to £50,000.00.
- I was responsibile for managing a high case load, ensuring strict deadlines were adhered to
- To ensure the claim settled effectively and efficiently, scrutiny of medical evidence was essential, ensuring excellent attention to detail was given at all times
Customer Care Representative
EUI Limited (Admiral Group PLC)
Swansea, Swansea
06.2013 - 01.2018
- This role involved handling inbound calls from customers, undertaking changes on their policies, dealing with complaints, ensuring their details were up to date and processing payments.
- It was a very fast-paced, dynamic enviroment with a high level of customer service required
Education
A-Levels -
Olchfa Comprehensive School
Swansea, SWA01-2002
GCSEs -
Olchfa Comprehensive School
Swansea, SWA01-1999
Skills
- Claims handling
- Case management
- Customer service
- Legal compliance
- Negotiation
- Team collaboration
- Problem solving
- Technical understanding
- Problem solver
- Skilled multitasker
- Decision making under pressure
- I hold a Full UK Manual Driving License with no penalty points/endorsements
Timeline
Complex Injury Technician
EUI Limited (Admiral Group PLC)
01.2024 - Current
Bodily Injury Technician
EUI Limited (Admiral Group PLC)
01.2018 - 01.2024
Customer Care Representative
EUI Limited (Admiral Group PLC)
06.2013 - 01.2018
A-Levels -
Olchfa Comprehensive School
GCSEs -
Olchfa Comprehensive School