Summary
Overview
Work history
Education
Skills
Timeline
Generic

Dela-Vega Sewell-Smith

London,Greater London

Summary

I am a highly motivated, hardworking graduate of Graphic Design (London Southbank University), with work experience in the service industry who is keen to find employment within a company that can utilise my skills and capabilities. I have a keen eye for detail, meticulous in nature and always give my best in every task – big or small. I am an adaptable individual who works well independently or as part of a team to achieve a good outcome within specified timeframes. I have excellent interpersonal skills, particularly in clear and effective communication, both written and spoken.

Overview

8
8
years of professional experience
11
11
years of post-secondary education

Work history

Customer assistant

Vue Cinemas
London, Greater London
06.2019 - Current
  • Maintained excellent client satisfaction by providing in-depth support.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • · Assisting attendees with tickets and refreshment.
  • Managed customer complaints with prompt, mutually beneficial resolutions.

Customer assistant

Metoprint
London, Greater London
01.2018 - 01.2018


  • Liaised with customers to fulfil print and production orders to high specification.
  • Responsible for stock replenishment and organisation.

Volunteer

StreetSesh
London, Greater London
09.2017 - 09.2017


  • Supported with crowd management and provided information to visitors with participating in sports activities.
  • Ensured Health and Safety guidelines were followed.




Receptionist

Metroline Bus Garage
London, Greater London
08.2016 - 08.2016



  • Admin support including timetabling drivers’ shifts and using the automatic vehicle location system (iBus) to liaise with drivers to regulate travel times.
  • Customer service and first point of contact for visitors, including answering customer queries and addressing complaints via phone.





Film Reviewer

Videoblogg
London, Greater London
07.2016 - 07.2016
  • Wrote reviews for five new film releases which were then posted on Videoblogg's website.
  • Writing feature articles about the latest news and trends in pop culture.

Education

Bachelor's Degree - Graphic Design

London Southbank University
London
09.2018 - 06.2022

A-Levels - Art and Design/Interactive Media

Ealing Green College
London
09.2015 - 06.2018

GCSEs -

St George's Roman Catholic Secondary School
London
09.2010 - 06.2015

Skills

  • Team player
  • Office 365 usage
  • Customer experience
  • Customer care
  • Time management

Timeline

Customer assistant

Vue Cinemas
06.2019 - Current

Bachelor's Degree - Graphic Design

London Southbank University
09.2018 - 06.2022

Customer assistant

Metoprint
01.2018 - 01.2018

Volunteer

StreetSesh
09.2017 - 09.2017

Receptionist

Metroline Bus Garage
08.2016 - 08.2016

Film Reviewer

Videoblogg
07.2016 - 07.2016

A-Levels - Art and Design/Interactive Media

Ealing Green College
09.2015 - 06.2018

GCSEs -

St George's Roman Catholic Secondary School
09.2010 - 06.2015
Dela-Vega Sewell-Smith