DEJANA RADOVANCEV
London
Summary
Results-driven retail professional with 4+ years of progressive sales and customer service experience in fast-paced retail environments. Proven ability to exceed sales targets through exceptional customer service, product knowledge, and relationship building. Multilingual professional with strong cultural awareness, experienced in serving diverse international clientele. Recently completed Construction Project Management degree, demonstrating strong analytical and project coordination skills transferable to luxury retail operations.
Overview
5
5
years of professional experience
Work history
Customer Assistant
Primark Stores Limited
London
03.2023 - 01.2025
- Processed 100+ transactions daily with accuracy and efficiency
- Managed product displays and coordinated stock ordering to maintain optimal product availability
- Delivered exceptional customer service to diverse clientele, resolving queries and building customer loyalty
- Collaborated effectively with team members to maintain store presentation standards and achieve collective targets
- Specialized in shoes and accessories sales, providing great product knowledge on footwear, jewelry, bags, scarves, and belts to diverse customer base
Customer Service Representative
Slava Ltd
London
07.2022 - 01.2023
- Built strong customer relationships through high-volume professional communications
- Handled diverse client base with cultural sensitivity and personalized service approach
- Maintained service excellence while managing multiple customer interactions simultaneously
Store Assistant
Asda
London
01.2022 - 07.2022
- Maximized sales opportunities through efficient order fulfillment and customer assistance
- Maintained product knowledge across multiple departments to provide informed customer recommendations
- Handled fast-paced environment managing deliveries, stock replenishment, and customer queries simultaneously
- Ensured premium presentation standards in product displays and store appearance
Catering Assistant
Admiral Recruitment
London
09.2020 - 01.2022
- Delivered premium hospitality service maintaining high presentation and service standards
- Worked in fast-paced environment serving diverse clientele with attention to detail
- Ensured exceptional customer experience through professional service delivery
Manager Assistant
Curtains & Blinds
London
04.2020 - 09.2020
- Company Overview: Luxury Home Furnishings
- Conducted premium client consultations understanding luxury customer expectations and requirements
- Demonstrated great product knowledge advising on high-end materials and custom solutions
- Prepared detailed quotations and managed client relationships throughout the sales process
- Coordinated with suppliers to ensure timely delivery of luxury products to the customers
Education
BCs Hons - Construction Project Management
University of West London
London /2022 - /2025
Business BTEC - Sociology A Level
Ellen Wilkinson School For Girls
London /2019 - /2022
GCSE Qualifications -
Ellen Wilkinson School For Girls
London 04.2001 - /2019
Skills
- Luxury customer service delivery
- Client relationship management
- Sales target achievement
- Revenue maximization
- Product consultation
- Needs assessment
- Multi-tasking
- Up-Selling experience
- Cross-cultural communication
- Strong verbal and written communication skills
- Point-of-sale systems
- Transaction processing
- Inventory management
- Stock control
- Microsoft Office Suite proficiency
- Team collaboration
- Individual performance excellence
Websites
Languages
English
Fluent
Serbian
Native
Croatian
Native
Bulgarian
Upper intermediate
Macedonian
Upper intermediate
Spanish
Beginner
References
References available upon request.
Timeline
Customer Assistant
Primark Stores Limited
03.2023 - 01.2025
Customer Service Representative
Slava Ltd
07.2022 - 01.2023
Store Assistant
Asda
01.2022 - 07.2022
Catering Assistant
Admiral Recruitment
09.2020 - 01.2022
Manager Assistant
Curtains & Blinds
04.2020 - 09.2020
GCSE Qualifications -
Ellen Wilkinson School For Girls
04.2001 - /2019
BCs Hons - Construction Project Management
University of West London
/2022 - /2025
Business BTEC - Sociology A Level
Ellen Wilkinson School For Girls
/2019 - /2022
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