Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Deeya Varsani

Summary

Enthusiastic, organized. I can adapt at working in fast-paced, deadline-driven environments. Confident speaker, offering 3 years of public speaking to a variety of ages. I have the ability to build and maintain strong relationships with my peers by advising, listening and keeping good communication at all times.

Overview

3
3
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Band 3- Outpatients Administrator

Royal Surrey
Surrey, England
11.2022 - Current
  • Acted as first point of contact and set appointments for prospective patients.
  • Scheduled consultations for numerous patients via email, telephone or letter sending.
  • Established and maintained client rapport by utilizing quality customer service.
  • Addressed patients inquiries and updated database information.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Received in-bound calls and initiated out-bound daily calls to schedule appointments, ensure patients are aware of any upcoming appointments or changes.
  • Experience using Cerna, Excel, NHS Spine.

Band 3- Breast Screening Hub Supervisor

Royal Free
London, ENG
03.2020 - Current
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Oversaw employee performance, in line with the Call Centers Targets, eg; drop rates, task completion.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of Breast Screening information, providing knowledgeable responses to diverse questions.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Multitasking between sending out appointment reminders, answering calls to assist call agents with faster answer times, managing data bases.
  • Collecting feedback from different patients and relaying information to senior manager to liaise with the relevant services.
  • Managing web bookings, numerous email inboxes to ensure all requests are dealt with in a certain time frame.
  • Experience using BSSelect, NBSS ( booking system), Excel.

Education

GCSE -

Avanti House School
Stanmore, HRW
09.2014 - 08.2019

BTEC Level 3 National Extended Diploma - Biomedical Science

City and Islington College
London, ENG
09.2020 - 08.2022

Bachelor of Science - Child Nursing

University Of Surrey
Surrey
09.2022 - Current

Skills

    Strong communication between patients, colleagues and managers

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Accomplishments

    St Johns Ambulance in General Health

    Duke Of Edinburgh- Bronze- 2018

Additional Information

Charity Team Lead At Shishukunj
 Worked my way up to as team lead, which then the additional roles came
into place such as enforcing adherence to company policies, answering
colleague questions and training the future team leaders.
 Week to week planning, including meetings during the week with your
workforce to discuss plans and the organization of the day,
communicating with senior leaders for approval and keeping in contact
with the younger members of our work team and introduce them slowly
to team lead roles
 This proves my dedication, commitment, and ability to work with others
effectively.
 Public speaking was done every week infront of roughly 100 delivering
key information and classes.
 Having to manage and update excel spreadsheets with confidential
information of people

Timeline

Band 3- Outpatients Administrator

Royal Surrey
11.2022 - Current

Bachelor of Science - Child Nursing

University Of Surrey
09.2022 - Current

BTEC Level 3 National Extended Diploma - Biomedical Science

City and Islington College
09.2020 - 08.2022

Band 3- Breast Screening Hub Supervisor

Royal Free
03.2020 - Current

GCSE -

Avanti House School
09.2014 - 08.2019
Deeya Varsani