Declan McNeill
Ballymoney
Summary
Dynamic professional skilled in conducting independent research and managing multiple priorities under tight deadlines. Experienced in customer service, merchandising, and supervision, with a strong foundation in administration and computer literacy. Strong team player who enhances team success through proactive support and committed to continuous skill development.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Postman
Royal Mail Group
Ballycastle, Causeway Coast and Glens
2021.07 - Current
- Collected signatures upon delivery of registered or special delivery mail ensuring safe receipt.
- Operated hand-held scanners efficiently for tracking parcel status resulting in updated records.
- Maintained professional relationships with customers, fostering positive community interaction.
- Worked collaboratively with fellow postmen to cover large geographical areas effectively.
- Sorted mail for efficient delivery, improving office organisation.
- Navigated through diverse weather conditions to deliver mails on time.
- Provided insights for improved route planning, enhancing efficiency.
Customer advisor
Co-op Food
Ballycastle, Causeway Coast and Glens
2017.07 - 2021.10
- Managed large volumes of incoming calls for efficient customer service operations.
- Managed phone, email, and social media enquiries, delivering consistent customer service across all channels.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Resolved customer complaints effectively, maintaining brand reputation.
- Maintained up-to-date knowledge of company policies to provide accurate information to customers.
- Participated in team discussions to identify and implement improvements in store operations.
- Performed cashier duties, including balancing and end-of-day banking.
PE Teacher (voluntary Placement)
St Patricks & St Brigit's Primary School
Ballycastle, Causeway Coast and Glens
2016.04 - 2016.05
- Encouraged regular exercise habits for improved health and well-being of students.
- Implemented safety guidelines during physical activities, minimising the risk of injuries.
- Managed resources effectively within given budget constraints; ensured adequate equipment availability at all times.
- Accommodated special needs students in PE lessons; made certain inclusive practices were followed at all times.
Education
BTEC Level 3 Extended diploma - Sports and Exercise Science
Northern Regional College
Coleraine, Causeway Coast and Glens 2014.01 - 2016.01
BSc - Psychology
University of Ulster
Coleraine, Causeway Coast and Glens 2018.09 - 2021.07
Skills
- Mail sorting
- Parcel management
- Logistics coordination
- Vehicle operation
- Customer Service
- Customer experience
- Digital communication
- Effective organisation
- Administration
- Teamwork-I work well as part of a team and I can adapt to any role within our team to encourage others to do well so that our team can succeed
- Initiative- I am able to think on the spot and solve problems
- Leadership skills-I have the ability to assert myself when required and I have the willingness to offer help and assistance in a pro-active manner
- Child supervision
- Merchandising experience
References
- Carol, Amusement owner, Ballycastle amusements
- Gregory, McGovern, teacher, Gregory.mcgovern@NRC.ac.com, NRC Coleraine
- 028 2076 2765, St. Patrick's & St. Brigid's Primary School, 19 Moyle Road, Ballycastle, BT54 6AN
- Matthew, Jordan, Assistant manager, 07775728202, The original factory shop
- Nicola, manager, co-operative food store
- 07801865116, 8-9 the diamond, Ballycastle, BT54 6AW
- James, Parke, manager, 07793 493044, Royal Mail
Extra qualifications
- EDGE Excel award from Ulster University
- Workshop in enterprise awareness
- 60 hours work experience in St. Patrick's and St. Brigit's primary school
Accomplishments
EXCEL award at ulster university
Affiliations
- Fitness and self improvement
- Psychology
Timeline
Postman
Royal Mail Group
2021.07 - Current
BSc - Psychology
University of Ulster
2018.09 - 2021.07
Customer advisor
Co-op Food
2017.07 - 2021.10
PE Teacher (voluntary Placement)
St Patricks & St Brigit's Primary School
2016.04 - 2016.05
BTEC Level 3 Extended diploma - Sports and Exercise Science
Northern Regional College
2014.01 - 2016.01