Alan Williams

Managed 80 plus calls daily as well as electronic orders for key accounts and independent bodyshops in Tamworth & Chester to high accuracy, ensuring same-day delivery to maximum margins profits and further business.

• Utilised quick-thinking problem-solving skills to identify requirements for bodyshop technicians,
• Provided collision parts from dealer look-ups, enhancing competitive pricing and OEM equipment is provided right first time
• Knowledge of abrasives and spray booth equipment.
• Health and safety processes in compliance with legislation.
• Promoting latest offers and making extensive outbound calls to suppliers and intermediaries to drive sales daily.
• Assisted strategic account managers throughout sales processing requests as well as providing technical support to customers.
• Providing first time information without call back or hold
• Delivering orders to customer,
• Demonstrated Knowledge of six different paint platforms to support diverse customer needs.
• Self driven as well as providing support to our team.

• Achieved consistent colour mixes by closely following paint formula
• Prepared bespoke colour blends for unique customer requirements.
• Followed safety protocols whilst handling hazardous materials, promoting safe working environment.
• Utilised software tools for accurate formulation and recording of paint mixes.
• Completed tasks ahead of schedule, contributing towards meeting company's targets.
• Handled custom orders, ensuring satisfaction by delivering exact specifications requested by clients.
• Mixing paint for Formula One Teams as well Bodyshop's
• Displayed energy and enthusiasm in fast-paced environment.

• The role involved attracting retail customers to Halfords garages by generating new leads, promoting loyalty clubs, outstanding quality metrics in weekly sales.
• Maintained regular contact and strong relationships with existing customers by building trust within stores and brand,

• Generated Key Performance Indicator report to drive better

performance and set individual target and script.
• Analysed customer feedback and trends to drive process improvements.

• Lead and inspired team of twelve to uphold brand standards and demonstrate professionalism, following key sales practices.

Retail Manager skilled in team supervision, coordination, and control. Built rapport and relationships to achieve business objectives, with 10 years' experience in retail. Coordinates people and resources well to achieve jobs to the highest quality

. Customer service expert with sound judgment and skill in resolving problems with tact and diplomacy. Hard-working manager with strong organisational skills. Achieves company goals through exceptional planning and prioritising implement detailed action plans for positive results
• Working along side the Store Manager.
• Training colleagues to the highest standards, scheduling labour force and maintaining compliance across Health & Safety
• Delivering targets from sales objectives to services metrics across different departments
• First in the area for sales over several weeks and being first for Christmas against fourteen stores
• Maintained store appearance, including shelving organisation, store layout and visual merchandise planning, landing promotions on-time.
• Evaluated and tracked staff to aid manager on performance reviews.

• Maintained smooth-running of business operations by delegating priorities to staff to their best abilities,
• Demonstrated conflict management strategies when handling heated discussions between staff and customers.
• Motivated staff teams to consistently deliver high quality, customer-focused service.

• Coordinated with team members for effective task completion.
• Checked incoming shipments, verifying accuracy against invoices or orders.
• Completed daily checklists to maintain warehouse cleanliness standards.
• Conducted forklift operations for safe and timely transport of goods.
• Followed health and safety guidelines with diligent use of protective gear.
• Performed manual lifting tasks responsibly, minimising risk of injury on the job site.
• Unloaded deliveries, promptly sorting items into appropriate storage areas.
• Kept warehouse clean, ensuring safe working environment.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.