Summary
Overview
Work history
Education
Skills
Timeline
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Scarlett Taylor

Summary

Experienced in customer engagement and sales with focus on delivering tailored solutions to clients. Consistently achieve targets through strong communication skills and deep understanding of customer needs. Skilled in building lasting relationships to drive repeat business and enhance overall satisfaction.

Overview

4
4
years of professional experience
2022
2022
years of post-secondary education

Work history

Sales advisor

Vertu Renault derby
10.2024 - 08.2025
  • Delivered exceptional customer service, guiding clients through the vehicle selection and purchasing process while consistently meeting and exceeding sales targets.
  • Built strong customer relationships, leading to repeat business and positive client referrals.
  • Maintained in-depth product knowledge of Renault’s vehicle range, financing options, and aftersales services to provide tailored recommendations.
  • Coordinated with service and finance teams to ensure smooth, efficient, and professional sales transactions.
  • Contributed to showroom merchandising and promotional events, enhancing brand image and driving footfall.

Front of house sales associate

Clifford Health Club & Spa, Long Eaton
07.2023 - 09.2024
  • Working in a fast-paced environment whilst managing large groups of guests
  • Going above and beyond for guest satisfaction
  • Negotiating and communication in a calm and professional manner to reach the highest sales target within the company.
  • Delivered exceptional customer service by directing 100+ daily quotes and enquiries through phone calls and emails leading the increased sales and unparalleled client experience.

Sales Assistant

Sports direct, Chilwell
05.2022 - 07.2023
  • Stellar communicator who takes pride in giving an outstanding first impression to all customers.
  • Proficient in managing point of sales processes including cash, card and credit transactions.
  • Track record in delivering exceptional customer services in fast paced, deadline-driven retail environment.
  • Quick learner adept at understanding new products, features and accessories and translating benefits to customers.
  • Demonstrate outstanding problem solving and active listening skills with the ability to resolve complex issues.

Front of House Team Member

Harrington Arms, Sawley
05.2021 - 05.2022
  • Handled multiple queries and complaints efficiently and professionally.
  • Collaborated with colleagues to foster relationships that enhanced service delivery.
  • Memorised rotating menu specials to offer tailored recommendations to guests.
  • Maintained a clean work area while adhering to COVID-19 protocols.
  • Accurately recorded customer orders, coordinating with kitchen staff for timely delivery.
  • Upheld high standards of customer service during peak periods.

Education

Level 3 diploma - criminology

Bilborough college

GCSEs - Math’s, English, Physics, Chemistry, Biology, Design technology

Friesland secondary school
Risley, Derby

Skills

  • Ability to adapt in a variety of situations
  • Confident and able to communicate clearly with clients
  • Proficient in using critical thinking and systematic approach to resolve an issue
  • Highly self-motivated individual focused on achieving results
  • Meeting sales goals
  • Direct sales expertise
  • Resolving customer objections
  • Field sales experience

Timeline

Sales advisor

Vertu Renault derby
10.2024 - 08.2025

Front of house sales associate

Clifford Health Club & Spa, Long Eaton
07.2023 - 09.2024

Sales Assistant

Sports direct, Chilwell
05.2022 - 07.2023

Front of House Team Member

Harrington Arms, Sawley
05.2021 - 05.2022

GCSEs - Math’s, English, Physics, Chemistry, Biology, Design technology

Friesland secondary school

Level 3 diploma - criminology

Bilborough college

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Scarlett Taylor