DAVID PAUL PEREZ
LONDON
Summary
Assertive Security officer with experience maintaining safe, fun customer environments through diligent security services. Conducted searches, ID checks and monitoring tasks with focus to uphold legal compliance. Polite and professional to maintain establishment reputation. Completes monitoring, patrolling and supervision activity with due care and attention for secure environments. Calm under pressure for responsive customer support.
Overview
5
5
years of professional experience
Work History
Customer Service Assistant & Security Officer
The SES Group
London, Central London
09.2020 - Current
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Offered current, accurate advice on optional solutions for concerns.
- Monitored, authorised and recorded entrance and departure of vehicles and visitors.
- Updated reports and logbooks on security actions performed, supporting smooth and safe facility operations.
- Checked bags and identification with keen eye for detail.
- Signed in and issued passes to visitors and contractors.
- Covered evening and weekend shifts to meet company goals.
- Patrolled facilities to prevent crime and unruly behaviour.
Security Officer
JAR SITE SOLUTIONS
London, Central London
01.2019 - 09.2020
- De-escalated threatening behaviour with firm and commanding presence.
- Reported suspicious activities and persons to law enforcement for appropriate incident management.
- Covered evening and weekend shifts to meet company goals.
- Warned offenders about rule infractions and violations, evicting violators from premises.
- Checked bags and identification with keen eye for detail.
- Patrolled facilities to prevent crime and unruly behaviour.
- Secured doors and gates across office buildings and grounds, maintaining optimal security standards.
Education
NVQ Level 2 - Door Supervisor and CCTV plus First Aid Level 3
A4 Security
London 09.2018 - 12.2018
Skills
- SIA licence holder
- Health and safety compliance
- Customer service
- Site patrolling
- Attention to detail
- Fire alarm testing
- Emergency awareness
- Accident reporting and investigating
- Conflict resolution techniques
- Safety and security
- Radio communications
- Excel proficiency
- Microsoft Office
Languages
English
Fluent
Spanish
Fluent
Timeline
Customer Service Assistant & Security Officer
The SES Group
09.2020 - Current
Security Officer
JAR SITE SOLUTIONS
01.2019 - 09.2020
NVQ Level 2 - Door Supervisor and CCTV plus First Aid Level 3
A4 Security
09.2018 - 12.2018
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