Cory Williams

• Identifying potential threats by closely monitoring crowd behaviours and carrying out thorough inspections of bags and packages for loss prevention.
• Always maintaining a professional demeanour while interacting with uncooperative customers or suspected shoplifters to de-escalate situations.
• Identifying potential threats by closely monitoring crowd behaviours and carrying out thorough inspections of bags and packages for loss prevention.
• Collaborating with management and local neighbouring business establishments for implementing effective security measures to combat potential perpetrators in the area.
• Delivering timely reports about incidents or breaches to management to ensure full awareness of situations.
• Keeping updated with the latest security protocols to enhance performance.
• Used initiative and independent judgement within established guidelines to respond appropriately to security situations.
• Prepared regular written logs and incident reports at close of each shift for management team.

Working in multiple venues, pubs and other high end business establishments across Central London, my job included the following:

• Resolving disputes calmly and professionally with difficult individuals or groups, whilst maintaining order and reporting any suspicious behaviour to the management immediately.
• Responding immediately to emergency situations, using approved techniques to prevent escalations and remove disruptive guests enforcing venue policies for a safe environment.
• Conducting ID checks for age verification using company systems and checking bags at entrance for contraband items in line with company policies.
• Controlling access points to prevent unauthorised entry and managing queues efficiently during peak hours.
• Remaining flexible in a rapidly moving environment by maximising site security, maintaining effective communication with other door supervisors to coordinate conflict resolution actions.
• Maintained site security by conducting regular patrols and monitoring all fire exits, entry and exit points

• Achieving personal and team performance targets through regular meetings amongst management and fellow team members, whilst managing and maintaining varied caseloads.
• Addressing issues related to health, unemployment and self employment by offering practical solutions.
• Actively listening to clients' needs and concerns through various different methods such as telephone systems, intranet portals and face-to-face appointments.
• Remaining knowledgeable in current support provisions and training programmes, then referring individuals to external learning and support providers for helpful customer advice and growth.
• Assessing clients regularly to recognise progress and adapt plans according to personalised goals.
• Explaining complex information clearly and concisely to identify barriers by suggesting strategies for overcoming them, thus increasing the chances of securing jobs.
• Handling difficult situations calmly and professionally, whilst advising clients on the following steps to achieve employment goals within targeted time frames.
• Attending regular weekly meetings to keep up-to-date with policies and processes, key business objectives and HR legislation for continued regulatory compliance.

• Monitoring CCTV and gaming machines, following safer gambling regulations by producing reports for damaged equipment, safer gambling reports and potential suspicious activities.
• Carried out day-to-day duties such as Setting up or managing new/existing online customer accounts, Regular tills and safe checks with occasional bank visits, cross selling retail and online products, services and latest promotion offers.
• Assisting customers with bets on the shop floor or behind the counter, whilst ensuring a tidy environment.
• Taking and processing bets.
• Face to face complaint handling.

• Maintained compliance with PPE requirements and regulatory constraints.
• Carried out day-to-day duties such as risk assessments, safety audits reporting incidents, H&S issues, and near-misses.
• Building temporary work sites with displayed signs and diversions.
• Regular stock level checks and audits to match expected demands.
• Appling critical thinking to analyse problems, evaluate solutions and select best decisions individually or in groups of 2 more.
• Installing 12 core and 96 core fibre cables connecting foot ways and/or carriageway chambers together.
• Liaising with project teams, 3rd party contractors and businesses regarding damaged chambers or blocked carriageways.
• Troubleshooting and tracing root causes of damaged cables and nodes, Handling regular repairs and maintenance for telecommunications equipment.
• Testing active streets/Flats ensuring peak performance from internet cabinets to properties and sending detailed daily progress reports.
• Responding to emergency repair needs to restore service.
• Spliced using fusion and mechanical techniques according to job requirements.
• Documented work performed on company logs and in tracking systems.

• Handling high-volume telephone and email enquires promptly and professionally using proven telesales skills to minimize backlogs.
• Recording customer outcomes in CRM systems for monitoring and reference, managing workflow and booking appointments.
• Delivering exceptional customer services by proactively listening to concerns, answering questions, resolving energy and telecommunication technical faults, recommending energy efficiency improvement methods to residential and small businesses.
• Assisting Self-Employed Distributors with queries ranging from personal account queries to coaching and assisting their personal clientele.
• Handling 1st & 2nd line complaints, objection handling and raising company disputes whilst keeping business in compliance with industry regulations and health and safety requirements.
• Monitoring competitor activities, responding creatively to maintain competitive edge, negotiating buying conditions and sales contracts to secure lucrative deals, maximise customer retention through upselling and cross-selling.
• Maintaining strong working knowledge of products and systems within Energy and telecommunications industry for tailored solutions to offer efficient and reliable customer guidance.
• Exceeding sales and retention KPIs through personal and team accountability, attaining 2 certificates of recognition awards for most sales in one day and Employee of the month award.

• Achieved daily performance targets, aiding department progression towards sales goals.
• Making 100+ outbound calls per day to businesses to increase revenue by upselling and recommending products.
• Establish follow-up call systems and targeted questioning techniques to effectively resolve complaints and maintain customer loyalty, maximising customer experience by tailoring responses to individual needs.
• Maintained accurate knowledge of current services to provide informative customer advice.
• Emailed customers comprehensive service information, after-care support packages and contracts to secure potential deals.

• Managed over 300 calls per day.
• Tracked orders and diplomatically resolved complaints by providing effective solutions.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Managed phones, emails, live chats, and social media enquiries, delivering consistent customer service across multiple channels.
• Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
• Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
• Thoroughly monitored compliance with customer service standards to maintain a stellar industry reputation.