Summary
Overview
Work history
Education
Skills
Timeline
Generic

Patrick Green

Summary

I have supervision experience within the customer service sector, accumulating an ample amount of face to face customer service experience, including cash handling and conflict resolution.

I posses leadership skills, as well as ability to work in a team prioritising workload effectively.

Native English speaker with Arabic as a second language.

Overall I aim to be a valued member of employment.

Overview

13
13
years of professional experience

Work history

Customer Service Assistant

West Midlands Trains
Bromsgrove, Worcestershire
09.2024 - Current
  • Advised customers on availability of trains, ticket prices and platform location.
  • Provided warm, positive customer care from arrival to departure.
  • Assisted customers with varying questions using railway knowledge and service expertise.
  • Replenished toilet stock, emptied and changed bins around station whilst performing station checks i.e information and lift checks.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Help with passengers boarding and exiting trains with the use of ramps.
  • Cash handling and card payments whilst ensuring cash float is balanced at the end of each shift.
  • Opening and closing station ensuring all safety procedures have been followed.

Specialist Safety Security Officer

Wilson James
Solihull
01.2023 - 08.2024
  • Patrolled HS2 sites along 4 different routes
  • Write post patrol reports including any suspicious activity
  • Tracked metrics with TrackTic spreadsheets and modelled data for staff.
  • Assisted IRT team with evicting squatters from any vacant HS2 owned properties
  • Maintain work vehicles including vehicle audit (1 per week)
  • Communicate with BTP as and when required including report writing
  • Write end of shift handover
  • Dealt angry protestors and deescalated hostile situations

Security Guard

Wolverhampton Grand Theatre
Wolverhampton, West Midlands
05.2022 - 12.2023
  • Greet customers with a smile
  • Check tickets and bags, confiscating any prohibited items
  • Prepare doors for ingress
  • Respond to any issues within the premises
  • Ensure a safe, quick and effective egress
  • Have local knowledge of area i.e taxi numbers, restaurants etc
  • Secure premises post event

Security and Safety Officer

Unite Students
Birmingham, West Midlands
11.2021 - 05.2022
  • Re-issue lost keys/fobs
  • Check students in/out of premises
  • Attend to noise complaints
  • Monitor CCTV screens
  • Write up handovers accurately
  • Issue students parcels after checking ID
  • Regular patrols of site reporting any issues

Customer Service Advisor

RICS
Birmingham
01.2020 - 10.2020
  • Answered customer requests with friendly, knowledgeable service and support
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns
  • Answered customer telephone calls promptly to improve on-hold wait times
  • Answered on average 30+ inbound calls per day to address customer inquiries, resolve issues, and provide information on relevant queries
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.

Security Professional

Titan Risk
Birmingham
08.2019 - 05.2022
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public
  • Triaged problems quickly, providing precise and clear information while working under minimum supervision
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment
  • Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations
  • Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring CCTV cameras.
  • Triaged problems quickly, providing precise and clear information to enable prompt security support.
  • Safeguarded employee and visitor health, safety and assets through effective on-foot patrols and CCTV observation.

Door Supervisor

Showsec International Crowd Management
Birmingham
12.2017 - Current
  • Brief and deploy staff
  • Supervise other staff members
  • Report to operations Manager
  • Deal appropriately and safely with volatile issues and risks, adhering to SIA codes of practice
  • Facilitated smooth venue running and operations through carrying out all pre and post safety checks including, body and bag searches as well as sweeping venue pre and post event
  • Handled ID, managing customer access or denial in line with company policy
  • Supervised safe customer arrivals and departures during ingress and egress.


Sales Associate

UK Flooring Direct
Exhall, West Midlands
11.2015 - 12.2017
  • Articulated wood flooring value and explained options and differences to maximise customer satisfaction while driving sales
  • Assisted in managing day-to-day business operations, including selling various flooring products by explaining unique features and educating customers on proper application of products
  • Sought opportunities to up-sell and add-on additional merchandise
  • Increased purchase totals by recommending additional items
  • Met incoming customers and provided immediate assistance.

Health Advisor

NHS
Dudley
01.2014 - 11.2015
  • Receive Inbound calls
  • Enter caller details correctly matching caller and profile
  • Triage patient
  • Advise patient of triage disposition
  • Keep up to date with new company procedures

Real Estate Agent

Live Downtown Real Estate
Dubai
12.2011 - 12.2013
  • Assisted in selling off plan London properties throughout the Middle East
  • Acted as listing agent for brokers
  • Negotiated contracts and coordinate with lenders, solicitors and inspectors
  • Managed and rented out rental properties
  • Showed residential properties and explained features, value and benefits of available homes.

Education

Sutton Coldfield College
05.2004

undefined

Bristnall Hall High School
06.2001

Skills

  • Safety and security
  • Punctuality
  • Customer service
  • SIA licence holder
  • ISOH Health and Safety Certificate
  • First Aid Certificate

Timeline

Customer Service Assistant

West Midlands Trains
09.2024 - Current

Specialist Safety Security Officer

Wilson James
01.2023 - 08.2024

Security Guard

Wolverhampton Grand Theatre
05.2022 - 12.2023

Security and Safety Officer

Unite Students
11.2021 - 05.2022

Customer Service Advisor

RICS
01.2020 - 10.2020

Security Professional

Titan Risk
08.2019 - 05.2022

Door Supervisor

Showsec International Crowd Management
12.2017 - Current

Sales Associate

UK Flooring Direct
11.2015 - 12.2017

Health Advisor

NHS
01.2014 - 11.2015

Real Estate Agent

Live Downtown Real Estate
12.2011 - 12.2013

undefined

Bristnall Hall High School

Sutton Coldfield College
Patrick Green