Patrick Green
Summary
I have supervision experience within the customer service sector, accumulating an ample amount of face to face customer service experience, including cash handling and conflict resolution.
I posses leadership skills, as well as ability to work in a team prioritising workload effectively.
Native English speaker with Arabic as a second language.
Overall I aim to be a valued member of employment.
Overview
13
13
years of professional experience
Work history
Customer Service Assistant
West Midlands Trains
Bromsgrove, Worcestershire
09.2024 - Current
- Advised customers on availability of trains, ticket prices and platform location.
- Provided warm, positive customer care from arrival to departure.
- Assisted customers with varying questions using railway knowledge and service expertise.
- Replenished toilet stock, emptied and changed bins around station whilst performing station checks i.e information and lift checks.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Help with passengers boarding and exiting trains with the use of ramps.
- Cash handling and card payments whilst ensuring cash float is balanced at the end of each shift.
- Opening and closing station ensuring all safety procedures have been followed.
Specialist Safety Security Officer
Wilson James
Solihull
01.2023 - 08.2024
- Patrolled HS2 sites along 4 different routes
- Write post patrol reports including any suspicious activity
- Tracked metrics with TrackTic spreadsheets and modelled data for staff.
- Assisted IRT team with evicting squatters from any vacant HS2 owned properties
- Maintain work vehicles including vehicle audit (1 per week)
- Communicate with BTP as and when required including report writing
- Write end of shift handover
- Dealt angry protestors and deescalated hostile situations
Security Guard
Wolverhampton Grand Theatre
Wolverhampton, West Midlands
05.2022 - 12.2023
- Greet customers with a smile
- Check tickets and bags, confiscating any prohibited items
- Prepare doors for ingress
- Respond to any issues within the premises
- Ensure a safe, quick and effective egress
- Have local knowledge of area i.e taxi numbers, restaurants etc
- Secure premises post event
Security and Safety Officer
Unite Students
Birmingham, West Midlands
11.2021 - 05.2022
- Re-issue lost keys/fobs
- Check students in/out of premises
- Attend to noise complaints
- Monitor CCTV screens
- Write up handovers accurately
- Issue students parcels after checking ID
- Regular patrols of site reporting any issues
Customer Service Advisor
RICS
Birmingham
01.2020 - 10.2020
- Answered customer requests with friendly, knowledgeable service and support
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns
- Answered customer telephone calls promptly to improve on-hold wait times
- Answered on average 30+ inbound calls per day to address customer inquiries, resolve issues, and provide information on relevant queries
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Security Professional
Titan Risk
Birmingham
08.2019 - 05.2022
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public
- Triaged problems quickly, providing precise and clear information while working under minimum supervision
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring CCTV cameras.
- Triaged problems quickly, providing precise and clear information to enable prompt security support.
- Safeguarded employee and visitor health, safety and assets through effective on-foot patrols and CCTV observation.
Door Supervisor
Showsec International Crowd Management
Birmingham
12.2017 - Current
- Brief and deploy staff
- Supervise other staff members
- Report to operations Manager
- Deal appropriately and safely with volatile issues and risks, adhering to SIA codes of practice
- Facilitated smooth venue running and operations through carrying out all pre and post safety checks including, body and bag searches as well as sweeping venue pre and post event
- Handled ID, managing customer access or denial in line with company policy
- Supervised safe customer arrivals and departures during ingress and egress.
Sales Associate
UK Flooring Direct
Exhall, West Midlands
11.2015 - 12.2017
- Articulated wood flooring value and explained options and differences to maximise customer satisfaction while driving sales
- Assisted in managing day-to-day business operations, including selling various flooring products by explaining unique features and educating customers on proper application of products
- Sought opportunities to up-sell and add-on additional merchandise
- Increased purchase totals by recommending additional items
- Met incoming customers and provided immediate assistance.
Health Advisor
NHS
Dudley
01.2014 - 11.2015
- Receive Inbound calls
- Enter caller details correctly matching caller and profile
- Triage patient
- Advise patient of triage disposition
- Keep up to date with new company procedures
Real Estate Agent
Live Downtown Real Estate
Dubai
12.2011 - 12.2013
- Assisted in selling off plan London properties throughout the Middle East
- Acted as listing agent for brokers
- Negotiated contracts and coordinate with lenders, solicitors and inspectors
- Managed and rented out rental properties
- Showed residential properties and explained features, value and benefits of available homes.
Education
Sutton Coldfield College
05.2004
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Bristnall Hall High School
06.2001
Skills
- Safety and security
- Punctuality
- Customer service
- SIA licence holder
- ISOH Health and Safety Certificate
- First Aid Certificate
Timeline
Customer Service Assistant
West Midlands Trains
09.2024 - Current
Specialist Safety Security Officer
Wilson James
01.2023 - 08.2024
Security Guard
Wolverhampton Grand Theatre
05.2022 - 12.2023
Security and Safety Officer
Unite Students
11.2021 - 05.2022
Customer Service Advisor
RICS
01.2020 - 10.2020
Security Professional
Titan Risk
08.2019 - 05.2022
Door Supervisor
Showsec International Crowd Management
12.2017 - Current
Sales Associate
UK Flooring Direct
11.2015 - 12.2017
Health Advisor
NHS
01.2014 - 11.2015
Real Estate Agent
Live Downtown Real Estate
12.2011 - 12.2013
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Bristnall Hall High School
Sutton Coldfield College
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