Darragh O'meara-head
London,Brighton and Hove
Summary
I am a Motivated university Student with several years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. I am also resourceful and well-organised with excellent leadership and team-building records. I have developed my customer service skills through Lifeguarding, waiting, bartending and playing university level rugby.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Bartender
Fullers
London
01.2022 - 10.2023
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Working within a team at a high traffic central london pub and restaurant
- Provided efficient food and drinks service for high levels of customer satisfaction.
Waiter/Team leader
Off To Work
London
01.2021 - 08.2023
- Ensured excellent delivery of services within agency events which catered to many different types of important organisations
- Acted as a team leader for various events by guiding and organising waiting staff whom I had responsibility for
- Demonstrated excellent communication skills with other members of staff when providing unforgettable experiences to our customers
- Attended to customer's needs proactively for first-class waiting service.
Lifeguard and recreational assistant
Fusion Lifestyle
London
02.2020 - 01.2022
- Qualified first aid responder at the centre
- Provided customer support to members as a recreational assistant
- worked with members of my team in high pressure medical scenarios to provide a safe outcome for those injured
- Liaised with pool management to address and rectify centre safety concerns promptly.
Education
A-Levels - English Literature+Language
City and Islington College
London 09.2019 - 05.2021
A-Levels - Sociology
City and Islington College
London 09.2019 - 05.2021
A-Levels - Physical Education
City and Islington College
London 09.2019 - 05.2021
Undergraduate Degree - International Development and Economics
University of Sussex
09.2022 -
Skills
- Employee management
- Problem solving
- Customer relations
- Expert multitasker
- Marketing and sales experience
- Inventory control
- Enthusiastic communicator
Affiliations
- University of Sussex Rugby
- University of Sussex Swim
Timeline
Undergraduate Degree - International Development and Economics
University of Sussex
09.2022 -
Bartender
Fullers
01.2022 - 10.2023
Waiter/Team leader
Off To Work
01.2021 - 08.2023
Lifeguard and recreational assistant
Fusion Lifestyle
02.2020 - 01.2022
A-Levels - English Literature+Language
City and Islington College
09.2019 - 05.2021
A-Levels - Sociology
City and Islington College
09.2019 - 05.2021
A-Levels - Physical Education
City and Islington College
09.2019 - 05.2021
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