Josiah Sadon
Liverpool,United Kingdom
Summary
I am an experienced hospitality professional with expertise in bar equipment usage and adherence to hygiene standards. This demonstrates strong memory retention and familiarity with allergen information, ensuring exceptional customer service. I am skilled in diffusing stressful situations and handling difficult customers, while employing sales persuasion and meal recommendations to enhance dining experiences. I am knowledgeable in dining etiquette and serving techniques, committed to maintaining high standards of service. My career goal includes advancing within the hospitality industry by leveraging personal resilience and customer service skills.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
FRONT OF HOUSE TEAM MEMBER
fullers
greater london, USA
09.2023 - 09.2025
- Delivered exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Maintained cleanliness and organisation of front of house areas to enhance guest experience.
- Resolved customer complaints efficiently to maintain satisfaction and foster positive relationships.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Maintained high standards of customer service during peak times.
TICKETING STAFF
IMG events
Hampton, Richmond upon Thames
08.2022 - 08.2025
- Assisted customers in selecting appropriate tickets and provided relevant information regarding events.
- Processed ticket sales efficiently through point of sale systems ensuring accuracy in transactions.
- Coordinated with event organisers to manage ticket distribution and resolve any customer inquiries.
- Maintained an organised inventory of tickets and promotional materials for various events.
Catering staff member(summer seasonal)
IMG events
Hampton, Richmond upon Thames
07.2022 - 07.2025
- Assisted in setting up and dismantling catering equipment for various events.
- Provided exceptional customer service by addressing guest inquiries and ensuring satisfaction.
- Collaborated with team members to maintain cleanliness and organisation of catering areas.
- Supported food preparation and presentation to adhere to health and safety regulations.
Education
A-Levels -
esher college
London 09.2022 - 06.2024
GCSEs -
Orleans Park School
London 09.2017 - 06.2022
Skills
- Bar equipment usage
- Hygiene standards adherence
- Strong memory retention
- Familiarity with allergen information
- Personal resilience
- Ability to diffuse stressful situations
- Sales persuasion
- Meal recommendation
- Dining etiquette knowledge
- Serving techniques
- Handling difficult customers
Hobbies and Interests
Hiking, Photography, Traveling
Affiliations
- health and sport fanatic
Certification
drivers license
References
available upon request
Timeline
FRONT OF HOUSE TEAM MEMBER
fullers
09.2023 - 09.2025
A-Levels -
esher college
09.2022 - 06.2024
TICKETING STAFF
IMG events
08.2022 - 08.2025
Catering staff member(summer seasonal)
IMG events
07.2022 - 07.2025
GCSEs -
Orleans Park School
09.2017 - 06.2022
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