Danielle Alice Hibbert-West

• Achieved a safer environment through effective management of challenging behaviours exhibited by individuals supported.
• Promoted independence and self-reliance by assisting individuals with daily tasks.
• Ensured safety of all parties by responding swiftly to emergencies.
• Maintained facility harmony by negotiating solutions to interpersonal conflicts among individuals supported.
• Secured access to essential services by escorting clients on external trips or appointments.
• Ensured continuity of care through accurate documentation of client progress.
• Delivered medications as prescribed, guaranteeing correct dosages were administered at scheduled times.
• Established a foundation of trust by maintaining strong working relationships with individuals supported.
• Minimised potential hazards through diligent risk assessments conducted consistently.
• Assist individuals in managing finances and budgeting effectively.

All duties expected of a Support Worker, including;

• medication administration.
• financial support.
• promoting independence.
• household activities.
• emotional support.
• attending appointments.
• building support plans.
• accessing community.

As Team Leader, I oversaw task delegation to support workers, ensuring effective collaboration with service manager.
Facilitated meetings with third parties, including social workers, to enhance service delivery.
Managed rota completion and incident reporting on IT platform, coordinating follow-up actions as necessary.

As the interim Service Manager, I was juggling the role as a Team Leader as well as the role of a Service Manager. I was responsible for:

• Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
• Delegated tasks effectively to maximise team potential and productivity.
• Established clear lines of communication between management and staff, fostering a harmonious working environment.
• Conducted thorough audits on services provided, maintaining top-quality standards consistently.
• Led team meetings to set performance goals and review progress regularly.
• Oversaw workforce recruitment and development processes to guarantee service excellence.