Emma Boyes
Royal Wootton Bassett
Summary
Dedicated professional with expertise in mental health support and a commitment to individual well-being. Adept at creating nurturing environments that encourage open communication and personal development. Clear understanding of safeguarding policies and procedures. Experienced in assisting adults with learning disabilities and mental health issues in daily living tasks. Proven emergency first aid skills developed over 12 years, ensuring safety in high-pressure situations.
Overview
4
4
years of professional experience
Work history
Senior Support Worker
Agincare Enable
Wiltshire
2024.11 - 2026.02
- Compiling Rota’s
- Confirming staff shifts and completing payroll
- To ensure client medication is ordered and booked in
- Liaising with Doctors and Pharmacists
- Weekly audits – medication, notes, fire alarm checks
- Completing HR tasks
- House meetings, to ensure clients are receiving support needed
- Team meetings, to ensure staff are working cohesively and to Agincare policies and procedures
- Compiling incident reports
- Completing safeguarding reports
- Completing governance reports
- On call duties
- Probation, 1:1, spot checks on staff to ensure staff team remains compliant
- Assessment Visit with potential new clients
- Assessment visits for potential new staff
- Supporting Clients to access community
- Attending hospital/doctors’ appointments
- Working alongside other healthcare professionals
- Attending Ward review meetings
- Attending MDT meetings
- Supporting Registered Manager with Deputy Manager tasks
- Attending regular training sessions
- Ensuring staff training is up to date
- Compiling and ensuring regular updates of:
- Care Plans
- Risk Assessments
- Positive Behavioral Support Plans
- PEEPS
- Fire Evacuation Plans
- Escalation Protocols
Outreach Support Worker
Agincare Enable
2024.01 - 2024.11
- Supporting Clients in their own homes
- Supported clients in accessing community resources and leisure activities.
- Actively promoted equal opportunities principles within the workplace environment.
- Assisted clients in accessing community resource services.
- Maintained accurate records of client progress including observations, assessments and reviews.
- Recognized factors causing reaction or changes in a client's condition or behaviour.
- Utilised effective communication strategies to build relationships with clients.
- Developed positive behavioural management plans for challenging behaviour.
- Encouraged client independence through goal setting and problem-solving techniques.
- Adhered strictly to Health and Safety regulations when handling hazardous materials or equipment.
- Developed individual case plan with goals, objectives, and activities to meet client needs.
- Monitored changes in client's physical or psychological condition and reported any concerns promptly.
- Provided compassionate care and support to individuals with physical disabilities, mental health issues and learning difficulties.
- Assisted clients in developing daily living skills such as budgeting, cooking and cleaning.
- Liaised with family members regarding the care needs of their loved ones.
- Administered medication as prescribed by healthcare professionals in accordance with policy and procedures.
- Carried out risk assessments to always ensure the safety of clients.
- Attended case conferences, meetings, training sessions and workshops as required.
Outreach/Independent Living Support Worker
White Horse Care Trust
2021.09 - 2023.09
- Supported clients in accessing community resources and leisure activities.
- Actively promoted equal opportunities principles within the workplace environment.
- Assisted clients in accessing community resource services.
- Maintained accurate records of client progress including observations, assessments and reviews.
- Recognized factors causing reaction or changes in a client's condition or behaviour.
- Utilised effective communication strategies to build relationships with clients.
- Developed positive behavioural management plans for challenging behaviour.
- Encouraged client independence through goal setting and problem-solving techniques.
- Adhered strictly to Health and Safety regulations when handling hazardous materials or equipment.
- Developed individual case plan with goals, objectives, and activities to meet client needs.
- Monitored changes in client's physical or psychological condition and reported any concerns promptly.
- Provided compassionate care and support to individuals with physical disabilities, mental health issues and learning difficulties.
- Assisted clients in developing daily living skills such as budgeting, cooking and cleaning.
- Liaised with family members regarding the care needs of their loved ones.
- Administered medication as prescribed by healthcare professionals in accordance with policy and procedures.
- Carried out risk assessments to always ensure the safety of clients.
- Attended case conferences, meetings, training sessions and workshops as required.
Education
Higher National Diploma Advanced Health Studies -
University of York, St John
YorkBTEC National Diploma - undefined
Public Services
GCSE - undefined
NVQ Level 3 Lead Adult Care Worker -
Training Now
09/2024 -
Skills
- Mental health support expertise
- Crisis intervention skills
- Emergency first aid proficiency
- Injury assessment and management
- Sensitive problem identification
- Risk assessment execution
- Autism support experience
- Strong work ethics
- Positive behavioural support
- Safeguarding policy knowledge
- Understanding of safeguarding policies
- People-Centred approach
- Patience in difficult situations
- Building trust relationships
- Confidentiality maintenance
- learning disability knowledge
- Respecting confidentiality
- Medication Administration
- Empathetic communication
- Data protection compliance
- Staff supervision
- Person-centred care
- Challenging behaviour management
- Computer literate
- Group leadership
- Mental health awareness
- Practical decision making
- Health and Safety Compliance
- Efficient time management
Training
Moving and Handling Level 2, Managing Medicines, Equality, Diversity, Inclusion and Belonging, Information Governance Level 2, Prevent, Infection Prevention and Control Level 2, Safeguarding Adults Level 2, Care Certificate, Standard 13: Health and Safety, Understanding Autism Tier 1, Fire Safety, Food Safety Level 2, The Mental Capacity Act and Deprivation of Liberty Safeguarding, Learning Disabilities Framework, Basic Life Support, Care Certificate, Standard 9: Awareness of Mental Health, Dementia and Learning Disabilities, Epilepsy Awareness, Mental Health in the Workplace, First Aid at Work, 2024-08-01, Headcase, 2024-08-01, PBM Pro, 2025-04-01, Working towards NVQ Level 3 Lead Adult Care Worker
Accomplishments
Agincare Heroes Medal - September 2025
This is awarded for "employees who demonstrate exceptional dedication, compassion and excellence, going 'above and beyond' in their roles, making significant positive impacts on the lives of those they support" - Agincare.com
Affiliations
- Cross Stitching
- Crocheting
- Arts and Crafts
Timeline
Senior Support Worker
Agincare Enable
2024.11 - 2026.02
Outreach Support Worker
Agincare Enable
2024.01 - 2024.11
Outreach/Independent Living Support Worker
White Horse Care Trust
2021.09 - 2023.09
BTEC National Diploma - undefined
Public Services
GCSE - undefined
Higher National Diploma Advanced Health Studies -
University of York, St John
NVQ Level 3 Lead Adult Care Worker -
Training Now
09/2024 -