Lois Lewington
London
Summary
Dedicated professional with expertise in customer service and retail operations, demonstrating strong active listening skills and a personable approach. Proven ability to solve problems efficiently while maintaining a motivated team player attitude. Proficient in POS systems, credit card transactions, shipment processing, stocking, and merchandising. Computer literate with a focus on enhancing customer satisfaction and operational efficiency. Aspires to leverage skills in a dynamic environment that values growth and innovation.
Overview
41
41
years of professional experience
Work history
Receptionist in GP surgery
NHS Foundation Trust
City of London, City of London
04.2018 - Current
- Prioritised tasks during peak times ensuring smooth operation.
- Maintained a clean and organised reception area for better work environment.
- Enhanced office productivity with effective organisation of appointments.
- Provided courteous service by greeting and attending to patients' needs.
- Maintained high standards of privacy whilst handling sensitive information.
- Facilitated smooth communication between doctors and patients, leading to improved understanding of medical conditions.
- Streamlined patient registration for increased efficiency.
- Managed patient records to ensure accuracy and confidentiality.
- Organised patient follow-ups, resulting in better health management.
- Handled incoming calls, ensuring prompt response to enquiries.
- Addressed patient concerns effectively, improving overall satisfaction levels.
- Responded calmly and compassionately in emergency situations.
- Welcomed patients with kindness to enhance checking in processes.
- Maintained timely check-in services, noting patient arrivals for efficient appointment running.
- Scheduled patient appointments using 'Emis' booking system.
- Managed digital and manual filing systems.
- Completed start and end of day procedures for busy GP practice.
- Managed patient calls daily, employing knowledge, reasoning, interpersonal and listening skills to determine urgency of medical issue.
- Maintained meticulous appearance of practice through ongoing cleaning and organisation of lobby and waiting areas.
- Protected patient rights through continued discretion and confidentiality.
- Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.
- Worked flexibly with colleagues to cover shifts and provide continuous front-desk coverage.
- Followed-up with patients to remind them of upcoming appointments and promote attendance
- Prepared patient documents for medical appointments.
- Set new appointments, rescheduled appointments, and sent reminders.
- Supported needs of patients from diverse backgrounds and helped each person access medical services.
- Collected information from patients via face-to-face or telephone interviews.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Assisted doctors in medical procedures, improving patient care quality.
Sales Partner
John Lewis
London
09.1984 - 04.2017
- Operated a cash register for cash, cheque and credit card transactions with 99% accuracy.
- Stocked and replenished merchandise according to shop merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organised the shop, including the checkout desk and displays.
- Identified potential shoplifters and alerted management.
- Trained new sales associates each quarter.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Shared best practices for sales and customer service with other team members to help improve the shop's efficiency.
- Resolved all customer complaints in a professional manner whilst prioritising customer satisfaction.
- Verified that all customers received receipts for their purchases.
- Actively pursued personal learning and development opportunities.
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Preserved a perfect attendance record.
- Actively participated in committee work and responsibilities concerning Partner welfare.
Education
CSE - Maths., English., Biology., German., Geography., World Studies., Drama., Home Economics.,
Central Foundation School for Girls
Mile End Road, London1984
Skills
- Customer-orientated
- Active listening skills
- Skilled problem solver
- Personable
- Motivated team player
- POS systems knowledge
- Credit card transactions
- Shipment processing
- Stocking
- Merchandising
- Computer literate
Additional Information
- "John's outstanding client focus has led our USA Bank branch to outperform others and surpass annual profit goals." - Henry Adams, Financial Manager, USA Bank
Timeline
Receptionist in GP surgery
NHS Foundation Trust
04.2018 - Current
Sales Partner
John Lewis
09.1984 - 04.2017
CSE - Maths., English., Biology., German., Geography., World Studies., Drama., Home Economics.,
Central Foundation School for Girls