Danielle Rocks
Blaydon,Newcastle upon Tyne
Summary
Friendly and driven individual with highly developed communication and problem-solving skills. Proficient in providing exceptional customer service and handling inquiries with patience and understanding. Committed to making positive impact in any given task. A fast and efficient worker who is quick to learn new skills.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work history
Customer Advisor
Lookers
Gateshead, England
09.2023 - Current
- Resolved customer complaints effectively, maintaining brand reputation.
- Implemented feedback from customers to improve services offered.
- Delivered personalised service to each client, fostering trust and loyalty.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Provided exceptional customer service to ensure a positive shopping experience.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Assisted customers in product selection, resulting in increased sales.
Cinema Experience Manager
ODEON Cinemas
Kingston upon Thames, England
11.2019 - 09.2023
- Ensured compliance with health and safety regulations, maintaining a safe environment for all visitors and staff members.
- Coordinated technical services for seamless film screenings without disruptions or delays.
- Introduced special screening events to appeal to diverse audience demographics.
- Managed cash handling procedures, reducing discrepancies in financial reports.
- Fostered a professional team culture, improving overall performance and morale amongst the employees.
- Oversaw inventory management at concession stands to avoid stock-outs during peak hours.
- Negotiated favourable contracts with suppliers, cutting costs whilst maintaining quality of products.
Education
GCSEs -
Kingsmeadow Secondary
Gateshead 09.2007 - 05.2012
Diploma of Higher Education - Games Design/Programming
Gateshead College
Gateshead 09.2014 - 05.2016
Bachelor of Science - Games Programming
Kingston University
Kingston upon Thames 09.2016 - 05.2018
Skills
- Cash handling
- Attention to detail
- Patience under pressure
- Call centre software usage
- Email correspondence
- Basic accountancy
- Proactive engagement
- Payment Processing
- Data Entry
- Order processing
- Data confidentiality
References
References available upon request.
Timeline
Customer Advisor
Lookers
09.2023 - Current
Cinema Experience Manager
ODEON Cinemas
11.2019 - 09.2023
Bachelor of Science - Games Programming
Kingston University
09.2016 - 05.2018
Diploma of Higher Education - Games Design/Programming
Gateshead College
09.2014 - 05.2016
GCSEs -
Kingsmeadow Secondary
09.2007 - 05.2012
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