Summary
Overview
Work history
Education
Skills
References
Timeline
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Danielle Rocks

Danielle Rocks

Blaydon,Newcastle upon Tyne

Summary

Friendly and driven individual with highly developed communication and problem-solving skills. Proficient in providing exceptional customer service and handling inquiries with patience and understanding. Committed to making positive impact in any given task. A fast and efficient worker who is quick to learn new skills.

Overview

6
6
years of professional experience
8
8
years of post-secondary education

Work history

Customer Advisor

Lookers
Gateshead, England
09.2023 - Current
  • Resolved customer complaints effectively, maintaining brand reputation.
  • Implemented feedback from customers to improve services offered.
  • Delivered personalised service to each client, fostering trust and loyalty.
  • Enhanced customer satisfaction by promptly addressing queries and concerns.
  • Provided exceptional customer service to ensure a positive shopping experience.
  • Maintained high-level product knowledge for accurate advice and recommendations.
  • Assisted customers in product selection, resulting in increased sales.

Cinema Experience Manager

ODEON Cinemas
Kingston upon Thames, England
11.2019 - 09.2023
  • Ensured compliance with health and safety regulations, maintaining a safe environment for all visitors and staff members.
  • Coordinated technical services for seamless film screenings without disruptions or delays.
  • Introduced special screening events to appeal to diverse audience demographics.
  • Managed cash handling procedures, reducing discrepancies in financial reports.
  • Fostered a professional team culture, improving overall performance and morale amongst the employees.
  • Oversaw inventory management at concession stands to avoid stock-outs during peak hours.
  • Negotiated favourable contracts with suppliers, cutting costs whilst maintaining quality of products.

Education

GCSEs -

Kingsmeadow Secondary
Gateshead
09.2007 - 05.2012

Diploma of Higher Education - Games Design/Programming

Gateshead College
Gateshead
09.2014 - 05.2016

Bachelor of Science - Games Programming

Kingston University
Kingston upon Thames
09.2016 - 05.2018

Skills

  • Cash handling
  • Attention to detail
  • Patience under pressure
  • Call centre software usage
  • Email correspondence
  • Basic accountancy
  • Proactive engagement
  • Payment Processing
  • Data Entry
  • Order processing
  • Data confidentiality

References

References available upon request.

Timeline

Customer Advisor

Lookers
09.2023 - Current

Cinema Experience Manager

ODEON Cinemas
11.2019 - 09.2023

Bachelor of Science - Games Programming

Kingston University
09.2016 - 05.2018

Diploma of Higher Education - Games Design/Programming

Gateshead College
09.2014 - 05.2016

GCSEs -

Kingsmeadow Secondary
09.2007 - 05.2012
Danielle Rocks