Danielle Burgess
Watford,Hertfordshire
Summary
Diligent and reliable, with strong organisational abilities and keen eye for maintaining standards. Proficient in time management and teamwork, ensuring smooth and efficient store operations. Excited to assist customers and team. Comfortable with structured tasks and standing for long periods of time.
Overview
3
3
years of post-secondary education
Work History
Customer service assistant
Tesco plc
Bury St Edmunds, Suffolk
- Improved customer relations by managing customer complaints effectively.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Upheld company policies and procedures consistently for maintained standards of operation.
- Improved efficiency at checkout by mastering POS system operations quickly.
Education
MAAT - Accountancy
AAT
England 09.2016 - 08.2019
GCSEs - English and English literature
Kirkley High School
LowestoftGCSEs - Maths
Kirkley High School
LowestoftGCSEs - Double science
Kirkley High School
LowestoftSkills
- Customer Service
- Refund and exchange processing
- Stock management
- Quality Control
- Verbal and oral communication
Custom
I am a senior accountant looking for a physical part time position covering evenings and/or weekends.
I have disclosed my relative work experience above, which dates back around 20 years ago.
Despite this gap, I have always maintained excellent customer and client relationships throughout my work experience in an opticians and in accountancy firms, and I have a strong work ethic.
Timeline
MAAT - Accountancy
AAT
09.2016 - 08.2019
Customer service assistant
Tesco plc
GCSEs - English and English literature
Kirkley High School
GCSEs - Maths
Kirkley High School
GCSEs - Double science
Kirkley High School
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