Daniella Hans
London
Summary
Focused and highly motivated professional that is skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
7
7
years of professional experience
Work History
Field Sales Executive
Just Eat
London
09.2023 - 02.2024
- Attended meeting and sales events to learn latest developments.
- Strengthened existing customer relationships to generate new business opportunities with various industries.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Achieved monthly sales and performance KPIs for improved team success.
- Proactively contacted prospective customers to increase sales.
- Adapted sales pitches and presentations to meet bespoke customer requirements.
- Generated new leads and opportunities to maximise revenue.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Maintained contact with customers throughout sales and pre-delivery process to ensure they are setup for success.
- Navigated assigned territory to expand client network.
- Built rapport with new and existing customers to boost client retention.
- Increased new business through strategic networking and cold calling.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
CUSTOMER CENTRE SPECIALIST
CAZOO
09.2021 - 09.2023
- Managing and maintaining the showroom
- Completing handovers for customer cars, px's, sell cars or returns
- Supporting walk in customers through their browsing process and helping them complete purchases
- Upselling and providing information on add-on products
- Building rapport and delivering top tier customer service
- Completing quality assurance checks on all vehicles
- Proactively dealing with customer pre or post sale problems or inquires
- Carrying out regular stock checks and key audits
- Opening and closing the site accordingly
- Processing card payments and refunds
- Rearranging car park.
CUSTOMER EXPERIENCE ASSISTANT
WILLIAM HILL
02.2020 - 09.2021
- Cash handling
- Placing and translating bets for customers
- Emptying gaming machines
- Managing customer payouts
- Dealing with customer inquiries/issues
- Maintaining shop tidiness and refilling stock
- Assisting managers with opening and closing of the shop
- Processing card payments.
CUSTOMER SERVICE REPRESENTATIVE
DOMINO'S PIZZA
05.2017 - 02.2020
- Taking customer orders via phone as well as serve walk ins
- Processing card and cash payments
- Dealing and solving customer complaints/problems
- Preparing pizzas, sides and desserts
- Maintaining store cleanliness to a high standard
- Replenishing and labelling pizza boxes
- Organising the makeline and dough correctly
- Closing and opening the store accordingly.
Education
GSCE'S -
ROYAL FREE CHILDREN'S HOSPITAL SCHOOL
LEVEL 3 BUSINESS & ENTERPRISE NATIONAL DIPLOMA -
WESTMINSTER KINGSWAY COLLEGE
City of London 09/2016 - 06/2019
Skills
- Excellent communication and interpersonal skills
- Ability to work effectively as part of a team as well as individually
- Initiative, flexible, adaptable and strong problem-solving skills
- Hard working, enthusiastic and motivated
- Ability to work in a fast paced, active environment
- Strong administrative and organizational skills
- Holds a Full UK Driving License
- Consultative sales
- Customer-focused
- Team building
- Closing deals
- Target driven
Affiliations
- Travelling
- Cars
- Nature Walks
- Big Foodie
- Shopping
- Trying new experiences
- Photography
References
References available upon request.
Timeline
Field Sales Executive
Just Eat
09.2023 - 02.2024
CUSTOMER CENTRE SPECIALIST
CAZOO
09.2021 - 09.2023
CUSTOMER EXPERIENCE ASSISTANT
WILLIAM HILL
02.2020 - 09.2021
CUSTOMER SERVICE REPRESENTATIVE
DOMINO'S PIZZA
05.2017 - 02.2020
GSCE'S -
ROYAL FREE CHILDREN'S HOSPITAL SCHOOL
LEVEL 3 BUSINESS & ENTERPRISE NATIONAL DIPLOMA -
WESTMINSTER KINGSWAY COLLEGE
09/2016 - 06/2019
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