Zaida Qureshi
Oldham,Lancashire
Summary
A committed and enthusiastic individual, who is able to meet targets and achieve results, when working as a team or on own initiative. An organised yet flexible person, who adopts a motivated and proactive approach to all tasks undertaken. Demonstrating excellent communication and interpersonal skills at all times. A keen and reliable person with excellent time keeping. Driven business development professional who effectively builds loyalty and long-term relationships with customers while consistently exceeding sales targets.
Overview
26
26
years of professional experience
Work history
Field sales executive
Smith’s News
Manchester, Greater Manchester
2023.09 - Current
- Secured Hallmark (new client account) over 6 months period. Achieved sales to determine, if there was demand for Hallmark cards in the convenience sector.
- Evaluated customers needs to establish productive and long lasting relationships.
- Consistently delivered sales and revenue targets, regularly surpassing departmental sales forecasts.
- Visited existing customers to acquire repeat orders and increase sales.
- Adapted to needs of the business, by taking over the North East, whilst maintaining sales in the North West
- Provided training sessions to new joiners on field sales practices.
- Generated leads with cold calling and networking techniques.
- Contributed ideas during team meetings, driving innovative solutions for complex problems.
- Addressed customer concerns promptly, enhancing overall customer experience.
- Leveraged digital tools (teletrack, Rydoo, excel & PowerPoint for efficient customer management and tracking.
Complaint Lead Manager/Auditor/Team Leader/Mentor
Concentrix
Bredbury, SKP
2017.09 - 2023.09
- Minimised risk by maintaining up to date knowledge on industry and regulatory changes impacting audit operations.
- Testified before Management to audit results, potential impacts and recommended actions.
- Maintained updated knowledge of risk management policies and compliance requirements for audit accuracy.
- Prepared comprehensive audit reports, facilitating accurate measurement of audit findings against set KPIs.
- Compiled and organised Ombudsman data for review and analysis.
- Logged audit work, noted findings and compiled evidence of misdeeds.
- Compile Excel reports for Managers and Operation Managers on daily basis.
- Compile Power point presentation for weekly business review with BT.
- Liaise with advisors and Managers to take ownership and manage complaints.
- Escalated complaint to Executive Complaint resolution team for high level complaints.
Sales Agent
Eco Furniture Ltd
London
2013.02 - 2017.08
- Selling and negotiated floor space for furniture in store.
- Managing portfolio of customers in North of England.
- Achieving sales targets and increasing customer numbers
- Launching new products and manning trade stands at shows in London, Birmingham and Manchester.
- Achieving and exceeding KPI's
Sales Manager
Febland Ltd
Blackpool
2006.09 - 2013.01
- Selling and negotiated floor space for furniture in store.
- Managing portfolio of customers in the north west territory.
- Achieving sales targets and increasing the customers.
- Launching new products and manning trade stands at furniture trade shows in London, Birmingham and Manchester.
- Working part of a team in the office to achieve results and set targets.
- Sorting out all returns and breakages.
- Managed a portfolio of 400 accounts with sales from 20k in month 1 to 50k on month 12.
Territory Sales Manager
Blue Water Agency (Philip Morris International)
North West
2004.03 - 2006.09
- Launching and developing new tobacco product on the market.
- Maintaining the product on the market and achieving distribution targets.
- Responsible for route planning and achieving call rate targets.
- Cold calling to business to business (B2B) to maximize product distribution.
- Undertaking home-based role with the responsibility for managing specified geographical territory as well as providing cover for other areas.
- Participated on job training.
- Providing advice and information to customers.
- Dealing with variety of administrative relating to the role.
- Maintaining 100% coverage and recording data of all calls using a lap-top computer.
- Production of regular reports and presentation for monthly sales meetings.
Territory Sales Manager
DVC Sales (Nestle Rowntree)
North West
2000.07 - 2004.03
- Developing and maintaining new business opportunities as well as establishing customer relationships.
- Managing a full product portfolio with responsibility for growing sales and increase profitability.
- Fix display equipment and point of sale in businesses dealing with all aspects of merchandising and display.
- Mentoring new staff, providing training and support
- Managing and developing the business through customer contacts and effective working relationships at all levels.
- Journey planning and maintaining 100% coverage of all calls.
- Using a handheld personal computer
- Attending monthly meeting to report on results and achieving Key Performance Indicator (KPI).
Education
Some College (No Degree) - Business & Finance
Hopwood Hall College
Middleton06.1992
GCSE -
Balderstone Community School
Rochdale1990
Skills
- Account and territory management
- Highly organised
- Excellent listening skills
- Effective negotiator
- Attention to detail
- Team building
- Can work independent or part of team
- Excellent communication skills
- Customer service
- Interpersonal communications
- Mentoring and training
- Sales techniques
- Staff development
- Compliance understanding
- Analytical problem solving
Hobbies and Interests
I am a committee member of a voluntary organisation helping young adults with autism. I activly engage in fund raising events including organising and participation in community based awareness events. I volunteer every Sunday at Sue Ryder Charity shop in Glossop.
I have a keen interest in sports particularly walking and swimming. I also enjoy attending local theatre events.
References
References are available on request
Timeline
Field sales executive
Smith’s News
2023.09 - Current
Complaint Lead Manager/Auditor/Team Leader/Mentor
Concentrix
2017.09 - 2023.09
Sales Agent
Eco Furniture Ltd
2013.02 - 2017.08
Sales Manager
Febland Ltd
2006.09 - 2013.01
Territory Sales Manager
Blue Water Agency (Philip Morris International)
2004.03 - 2006.09
Territory Sales Manager
DVC Sales (Nestle Rowntree)
2000.07 - 2004.03
GCSE -
Balderstone Community School
Some College (No Degree) - Business & Finance
Hopwood Hall College