Daniel Sandow
Stafford,United Kingdom
Summary
Accomplished professional with a strong background in people management and multitasking. Expertise in complaint resolution and decision-making, resulting in optimized operational performance. Proficient in enhancing customer engagement and delivering exceptional service, fostering loyalty and satisfaction. Dedicated to utilizing core skills to support organizational growth and continuous improvement.
Overview
6
6
years of professional experience
Work history
Customer service assistant
Tesco Extra
Stafford, Staffordshire
2023.05 - Current
- Assisted customers with product inquiries to enhance shopping experience.
- Maintained company policies and procedures to uphold operational standards.
- Collaborated within a team to foster a positive working atmosphere.
- Organised stock shelves to improve shop floor appearance.
- Communicated promotions and discounts effectively to customers.
- Adapted to changes in store layout or product range to minimise service disruption.
- Prioritised tasks during busy periods to maximise productivity.
- Listened to customer concerns and needs for effective communication.
Shift leader
Tesco Extra
Haverfordwest, Pembrokeshire
2021.06 - 2023.05
- Supported training initiatives for new employees, enhancing job competence effectively.
- Facilitated operational flow through efficient management of shift schedules.
- Assisted in implementing new procedures to elevate overall productivity.
- Coordinated tasks amongst employees to achieve business objectives smoothly.
- Communicated with management regularly, ensuring alignment of shift goals with business objectives.
- Conducted routine audits on operations, identifying areas for improvement.
- Maintained detailed records of shift activities, providing reports to upper management as needed.
- Encouraged teamwork among employees to improve workplace synergy and morale.
- Led team meetings to enhance communication and work efficiency.
- Oversaw opening and closing procedures during shifts to ensure seamless transitions between teams on duty.
Customer assistant
Tesco Extra
Haverfordwest, Pembrokeshire
2019.12 - 2021.06
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Provided excellent customer service to ensure repeat business.
- Improved customer relations by promptly addressing queries and concerns.
- Stocked shelves regularly for easy access to products by customers.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Handled cash transactions accurately, enhancing trust between business and clientele.
Skills
- People Management
- Multitasking efficiency
- Resourcefulness
- Complaint resolution
- Decision-Making speed
- Cash-handling expertise
- Customer engagement
Affiliations
- Travelling
Accomplishments
Achieved a leadership role in previous store managing the night shift and the store including opening and closing procedures.
Timeline
Customer service assistant
Tesco Extra
2023.05 - Current
Shift leader
Tesco Extra
2021.06 - 2023.05
Customer assistant
Tesco Extra
2019.12 - 2021.06