Morgan Bailey
Hythe,Kent
Summary
I am a motivated and organised individual with strong communication and leadership skills developed through a variety of roles and experiences. I have played netball competitively for nearly 10 years at local, premier and county level, demonstrating teamwork, commitment and resilience. During secondary school, I worked as a Language Ambassador, teaching Spanish in primary schools and building confidence in public speaking and mentoring. I recently launched my own Spanish tuition business, developing skills in organisation, customer service, scheduling and administration. Alongside this, I run 1st Saltwood Beaver Scouts, where I lead activities, manage responsibilities and support young people in a structured environment. These experiences have helped me develop professionalism, time management and adaptability, making me well suited to adapt to any role that comes my way.
Overview
4
4
years of professional experience
Work history
Customer service assistant
Tesco Extra
Kingsnorth, Kent
2024.11 - Current
- Improved customer relations by managing customer complaints effectively.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Improved efficiency at checkout by mastering system operations quickly.
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
Bar staff member
Hythe Food Festival
Hythe, Kent
2024.08 - Current
- Served customers to foster a friendly atmosphere.
- Helped organise special events at the bar.
- Managed customer disputes effectively, preserving the business reputation.
- Handled cash transactions to ensure accurate accounting.
- Ensured customer satisfaction by providing excellent service.
Cleaner
EH Cleaning
Hythe, Kent
2022.08 - Current
- Upheld privacy regulations whilst carrying out duties in sensitive areas such as hospital wards or care homes.
- Implemented sanitation procedures with industrial cleaning equipment in factory settings.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
Butcher assistant
Aldington Foods
Hythe, Kent
2023.02 - 2024.11
- Performed routine checks on coolers and freezers to ensure proper temperature control.
- Packaged, labelled and priced meat items, ensuring accuracy and quality.
- Fulfilled custom orders accurately, meeting diverse customer needs.
- Maintained a high standard of personal hygiene whilst handling food products.
- Worked closely with team members to deliver excellent service.
- Enhanced sales with effective merchandising of meat products.
- Developed positive relationships with suppliers through clear communication and negotiation skills.
Education
A-Levels - Government and Politics
The Folkestone School for Girls
Folkestone, Kent 09/2023 - 06/2025
A-Levels - Spanish
The Folkestone School for Girls
Folkestone, Kent 09/2023 - 06/2025
A-Levels - Sociology
The Folkestone School for Girls
Folkestone, Kent 09/2023 - 06/2025
GCSEs - Health and Fitness
The Folkestone School for Girls
Folkestone, Kent 09/2018 - 06/2023
GCSEs - English Language
The Folkestone School for Girls
Folkestone, Kent 09/2018 - 06/2023
GCSEs - Spanish
The Folkestone School for Girls
Folkestone, Kent 09/2018 - 06/2023
GCSEs - History
The Folkestone School for Girls
Folkestone, Kent 09/2018 - 06/2023
GCSEs - English Literature
The Folkestone School for Girls
Folkestone, Kent 09/2018 - 06/2023
GCSEs - Combined Science Trilogy
The Folkestone School for Girls
Folkestone, Kent 09/2018 - 06/2023
GCSEs - Religious Education
The Folkestone School for Girls
Folkestone, Kent 09/2018 - 06/2022
GCSEs - Mathematics
The Folkestone School for Girls
Folkestone, Kent 09/2018 - 06/2023
GCSEs - Business Studies
The Folkestone School for Girls
Folkestone, Kent 09/2020 - 06/2023
Skills
Bilingual communication
Complaint resolution
Customer service excellence
Conflict management
Telephone etiquette
People management
Polite and friendly
Affiliations
England Netball Affiliation
Kent County Netball
1st Saltwood Beaver Scouts
Timeline
Customer service assistant
Tesco Extra
2024.11 - Current
Bar staff member
Hythe Food Festival
2024.08 - Current
Butcher assistant
Aldington Foods
2023.02 - 2024.11
Cleaner
EH Cleaning
2022.08 - Current
A-Levels - Government and Politics
The Folkestone School for Girls
09/2023 - 06/2025
A-Levels - Spanish
The Folkestone School for Girls
09/2023 - 06/2025
A-Levels - Sociology
The Folkestone School for Girls
09/2023 - 06/2025
GCSEs - Health and Fitness
The Folkestone School for Girls
09/2018 - 06/2023
GCSEs - English Language
The Folkestone School for Girls
09/2018 - 06/2023
GCSEs - Spanish
The Folkestone School for Girls
09/2018 - 06/2023
GCSEs - History
The Folkestone School for Girls
09/2018 - 06/2023
GCSEs - English Literature
The Folkestone School for Girls
09/2018 - 06/2023
GCSEs - Combined Science Trilogy
The Folkestone School for Girls
09/2018 - 06/2023
GCSEs - Religious Education
The Folkestone School for Girls
09/2018 - 06/2022
GCSEs - Mathematics
The Folkestone School for Girls
09/2018 - 06/2023
GCSEs - Business Studies
The Folkestone School for Girls
09/2020 - 06/2023