Becky Cameron
Glasgow,Glasgow City
Summary
I am a dedicated professional with extensive expertise in customer service, sales techniques, and cash-handling. Proven ability to manage customer complaints, process payments, and handle refunds and exchanges efficiently. Skilled in inventory management, stock replenishment, and maintaining comprehensive product knowledge. Adept at engaging customers, managing people, and resolving conflicts with a polite and friendly demeanour. Committed to driving sales while ensuring time efficiency and assertiveness in all tasks. Career goal includes advancing into a role within the rail industry to further enhance customer satisfaction and operational excellence.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work history
Customer service assistant
Sainsbury's
Muirend, Glasgow, Lanarkshire
2015.07 - Current
- Provided exceptional levels of customer service consistently; creating loyal customers.
- Enhanced customer relations through effective management of complaints, resulting in increased customer satisfaction.
- Deescalated upset customers by applying conflict management strategies, fostering a more positive shopping environment.
- Assisted customers with product inquiries for enhanced shopping experience.
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Managed cash office operations, handling significant amounts of money weekly.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Demonstrated versatility by performing various roles across all departments in the store.
- Adapted to both individual tasks and teamwork to achieve project goals.
- Adapted strategies to meet varying workload demands.
- Applied IT knowledge and operated zebra handsets to improve workflow efficiency.
- Actively listened and followed instructions to complete tasks efficiently.
- Maintained punctuality in all scheduled shifts.
- Adhered strictly to policies and procedures for continued company compliance.
Education
Higher National Diploma - Illustration
City of Glasgow College
Glasgow 2013.08 - 2015.05
National Certificate - Illustration
City of Glasgow College
Glasgow 2012.08 - 2013.05
Scottish Qualifications Certificate -
Cleveden Secondary School
Glasgow, Glasgow City 2004.08 - 2010.06
Skills
- Customer Service
- Cash-handling expertise
- Microsoft Outlook skills
- Zebra handset skills
- Sales techniques
- Payment Processing
- Order processing
- Refund and exchange processing
- Customer complaint management
- Customer engagement
- Product knowledge
- Inventory management
- Stock replenishment
- Reporting and documentation
- Email handling
- Telephone etiquette
- Conflict Resolution
- People Management
- Sales driven
- Time efficiency
- Assertiveness
- Polite and friendly
Affiliations
- I have many hobbies and interests including going to the gym regularly to do weight lifting and work on my cardio. I enjoy cooking especially for family I love to challenge myself with new recipes and discover new flavours and techniques. I also have a pet cat called Merlin who I love to spend quality time with. On my days off I tend to spend my time with my fiancé trying out different local coffee shops around Glasgow. I also love visiting new places around Scotland as my Fiancé works within Scotrail so we get to do so for free. I am also a creative individual who loves to draw and paint which I have taken into freelancing especially during covid.
Timeline
Customer service assistant
Sainsbury's
2015.07 - Current
Higher National Diploma - Illustration
City of Glasgow College
2013.08 - 2015.05
National Certificate - Illustration
City of Glasgow College
2012.08 - 2013.05
Scottish Qualifications Certificate -
Cleveden Secondary School
2004.08 - 2010.06