KILLIAN RONO
Liverpool
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service. Skilled in anticipating needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. I am highly motivated and hardworking, I bring a positive attitude and a commitment to delivering exceptional work. With a keen eye for detail and a passion for creating memorable experiences, I thrive in fast-paced environments and am adept at managing multiple tasks efficiently.
Overview
3
3
years of professional experience
Work history
Hospitality team member
Hap Recruitment
Manchester, Greater Manchester
06.2023 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Created warm, friendly atmosphere through positive guest interactions.
Bartender
Arc Recruitment
Manchester, Greater Manchester
07.2020 - Current
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Maintained bar stocks, replenishing daily as necessary.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Retail Assistant
Manchester United
Manchester, United Kingdom
12.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales and customer satisfaction through personalized servicing.
- Engaging customers with promotional sales offers.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Science - Science and Engineering
Manchester Metropolitan University
Manchester 09/2023 -
International General Certificate of Secondary Education -
Kitengela International School
Nairobi, KenyaSkills
- Retail
- Sales
- Cash Handling
- Inventory
- Cleaning and maintenance
- Communication
- Teamwork
- Time management
- P>Retail transactions processing
- P>POS systems
- P>Organization
- P>Food service management
- P>Meal planning and preparation
- P>Community integration
- P>Attention to Detail
- P>Problem-Solving
- Hospitality and events experience
- Catering equipment knowledge
- Stock rotation procedures
- Mathematical aptitude
- Front-of-house operations
- Hospitality services
- Night audit
Languages
English
Fluent
Timeline
Hospitality team member
Hap Recruitment
06.2023 - Current
Retail Assistant
Manchester United
12.2022 - Current
Bartender
Arc Recruitment
07.2020 - Current
Bachelor of Science - Science and Engineering
Manchester Metropolitan University
09/2023 -
International General Certificate of Secondary Education -
Kitengela International School
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