Dafydd Parfitt
Newport,Newport
Summary
Award winning Branch Manager excelling in team leadership and operational improvements. Delivered significant customer satisfaction enhancements and streamlined processes to boost productivity. Achieved notable growth in branch performance through strategic planning and staff development.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Branch Manager
Enterprise Rent-A-Car
Bristol
2023.02 - Current
- Managed day to day operations at a high performing, award winning location
- Developed employees with a hands on approach, along with monthly performance reviews and 1:1's
- Lead daily meetings focused around core areas of the business, providing analytical feedback along with changing and revisiting goals
- Leading a team to provide customer service excellence on a daily basis
- Accurately forecast and analyse profit and loss statements
- Developed and implemented key changes to the operation to transform productivity and results
- Build strong partnerships between myself and local businesses resulting in repeat business and growth
- Effectively manage logistics of both stock, and staff leading to a 70% increase in profits
- Oversaw recruitment process, ensuring selection of competent staff members.
- Fostered a positive work environment, improving overall team morale.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Spearheaded strategic planning and decision-making processes to aligning with business needs
Education
Bachelor of Arts - Business Management
University of Worcester
Worcester 2017.09 - 2020.05
Skills
- Ethical leadership
- Business development
- Financial reporting
- Crisis handling
- Business networking
- Branch operations
- Profit and Loss Analysis
- Staff management
- Employee training
- Budget planning and forecasting
- Performance driving
Accomplishments
- 7 leadership Matrix Awards
- Recognised as a leader in operational growth and efficiency for 2025
- Developed 16 employees to managerial promotions
- Duke Of Edinburgh award
Timeline
Branch Manager
Enterprise Rent-A-Car
2023.02 - Current
Bachelor of Arts - Business Management
University of Worcester
2017.09 - 2020.05