Ana Paula Russo

• Improved branch productivity by implementing efficient work schedules.
• Oversaw recruitment process, ensuring selection of competent staff members.
• Conducted regular performance reviews for continuous employee development.
• Liaised with clients, resulting in strong relationships and repeat business.
• Led team meetings to foster communication and collaboration.
• Ensured compliance with company policies, maintaining ethical standards.
• Coordinated with other branches for seamless service delivery.
• Managed daily operations to ensure smooth running of the branch.
• Resolved customer complaints swiftly, maintaining company's reputation.
• Developed key operational initiatives to drive and maintain substantial business growth.

• Managed databases to maintain accurate client information.
• Organised staff schedules, resulting in improved productivity.
• Reviewed and updated company policies for maintaining up-to-date practices.
• Coordinated meetings and events for smoother operations.
• Provided support to branch management, enhancing operational workflow.
• Improved office efficiency by implementing streamlined administrative processes.
• Created presentations using PowerPoint to facilitate effective meetings.
• Ensured smooth communication with other branches by acting as a liaison.
• Handled incoming calls and queries, improving customer satisfaction levels.
• Provided training to new staff members to increase their competency levels quickly.
• Developed positive customer relationships for enhanced business reputation.
• Handled sensitive information confidentially-maintained trust within the workplace.
• Maintained detailed records to ensure accuracy and compliance with regulations.

- Supervised and managed care staff, ensuring high-quality service delivery.
- Coordinated staff schedules, including rotas and payroll.
- Conducted client assessments and developed tailored care plans.
- Delivered staff training and organized professional development sessions.
- Acted as the first point of contact for problem-solving and crisis management.
- Oversaw finance-related tasks, including budget management.

- Managed care staff schedules and assignments.
- Provided direct care services to clients as needed.
- Organized and facilitated meetings to address client and staff concerns.

• Reviewed care plan effectiveness, liaising with clients and direct care providers to identify and address performance issues.
• Administered schedule and rota coordination for care workers, utilising [Software].
• Met with clients and families to provide orientation, evaluation and education on treatments process, procedures and medications.
• Demonstrated compassion, understanding and good listening skills to enable effective communication with patients, families and care providers.
• Provided thorough patient education to facilitate smooth transition of clients from hospital to home care.
• Trained and mentored care staff to provide service in compliance with current health and safety legislation and CQC standards.
• Negotiated with service providers to secure cost-effective solutions for patient care.
• Supervised administrative tasks, including patient records management and data entry.
• Referred clients to various community resources for additional support with housing, transport or childcare.
• Supervised social work students in clinical activities, advising on strategies, answering questions and correcting errors.

• Supervised and managed care staff, ensuring high-quality service delivery
• Coordinated staff schedules, including rotas and payroll
• Conducted client assessments and developed tailored care plans
• Delivered staff training and organized professional development sessions
• Acted as the first point of contact for problem-solving and crisis management
• Oversaw finance-related tasks, including budget management
• Supervised and managed care staff, ensuring high-quality service delivery
• Coordinated staff schedules, including rotas and payroll
• Conducted client assessments and developed tailored care plans
• Delivered staff training and organized professional development sessions
• Acted as the first point of contact for problem-solving and crisis management
• Oversaw finance-related tasks, including budget management
• Supervisions to the members of staff
• Meetings with social services
• Meetings with family members and clients

• Proofread documents and correspondence to ensure accuracy and professionalism in external communications.
• Implemented filing system upgrades, transitioning to electronic document management to enhance accessibility and reduce waste.
• Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
• Scheduled and prepared for board meetings, including preparing agendas and taking minutes.
• Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
• Prepared and edited correspondence, reports, and presentations to support executive communication.
• Liaised with clients and suppliers, fostering positive relationships and facilitating smooth operations.
• Managed diary for senior staff, scheduling meetings and appointments to maximise efficiency.
• Developed and implemented new administrative systems, improving efficiency and productivity across the team.
• Compiled and submitted reports detailing departmental performances and identifying areas for improvement.
• Assisted in budget preparation and monitoring, contributing to financial stewardship within the department.
• Provided support to human resources, assisting with recruitment processes and maintaining employee records.
• Organised company events, from venue selection to on-the-day coordination, enhancing team morale.
• Processed expense claims and invoices, ensuring accurate financial records and timely payments.
• Handled photocopying documents, updating files and faxing communications for staff.
• Facilitated inter-departmental communication, acting as a key point of contact to streamline processes.
• Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
• Scanned new documentation into system and classified data using standard codes.
• Processed large amounts of data and independently resolved discrepancies.
• Answered telephone calls to offer information, direct callers and take messages.

• Provided tailored support to children with special needs in a residential setting
• Collaborated with multidisciplinary teams to implement care plans
• Maintained a safe and supportive environment for children
• Assessing the practical and emotional needs of clients and drawing up appropriate care plans
• Providing emotional support by talking to clients and listening to their problems and concerns
• Assisting with domestic tasks such as cooking, cleaning, washing and shopping
• Training clients in life skills
• Helping clients budget and handle money
• Helping clients participate in leisure activities
• Advising clients on practical issues
• Helping clients apply for disability grants and other financial benefits
• Making case notes and completing appropriate log books
• Attending meetings and training courses with colleagues

• Oversaw daily operations of the transport company, ensuring efficiency and productivity
• Managed staff and coordinated logistics to meet client demands
• Resolved operational issues and maintained strong client relationships

• Trained new staff during induction and ongoing professional development
• Conducted client visits to ensure service quality and compliance with standards
• Supervised staff and conducted regular performance reviews
• Coordinated payroll and maintained accurate financial records
• Collaborated with social workers and other stakeholders in meetings
• Ensured compliance with regulations through audits and quality control measures
• Supported daily administrative operations, including record management
• Assisted in payroll processing and scheduling
• Communicated effectively with staff, clients, and external partners