Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Kelly Sagar

Cranwell village,Lincolnshire

Summary

Dedicated and approachable operational Team Leader with interpersonal communication skills and several years of experience promoting team cohesion, improving productivity and inter governmental collaboration in order to meet customer objectives. Multilingual, resourceful and well-organised with excellent leadership and team-building record. Seeking new position in a familiar working secure environment where hard work and dedication will be highly valued.

Overview

24
24
years of professional experience
1
1
year of post-secondary education

Work history

Military Team Lead

HM Forces
Ashby de la Launde, Lincolnshire
03.2021 - 10.2024
  • Mentored and coached junior staff to produce high-performing, quality team members.
  • Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
  • Promoted company values and vision, ensuring full team adherence and investment.
  • Maintained staff compliance levels with UK regulations through education and guidance.
  • Developed and implemented strategic processes for improved productivity and profitability.
  • Expertly led teams of 13 to successfully achieve productivity KPIs.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Fostered positive employee relationships through communication, training and coaching.
  • Delegated tasks to make best use of individuals' skills.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Supported new hires through onboarding process for speedy and successful training.
  • Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.

Spanish linguist/Analyst

HM Forces
Ashby de la Launde, Lincolnshire
07.2020 - 02.2021
  • Delivered high-quality translation and interpretation services from Spanish to English, supporting Partners across Government.
  • Transcribed audio recording for accurate, accessible documentation.
  • Engaged in continuous professional development.
  • Delivered timely translations, meeting project deadlines and client expectations.

Spanish student

HM Forces
Shrivenham, Oxfordshire
05.2019 - 06.2020
  • Completed assignments, special projects and group work on time and achieved good marks.
  • Collaborated with classmates on group projects to achieve shared academic goals.
  • Visited local and regional areas to deepen understanding of related topics.
  • Managed competing priorities through effective time management and prioritisation.
  • Demonstrated leadership as student representative, advocating for student needs and concerns.
  • Engaged in continuous self-directed learning to expand knowledge beyond standard curriculum.

Operations manager/Team lead

HM Forces
Ashby de la Launde, Lincolnshire
02.2018 - 05.2019
  • Led overall direction, coordination and evaluation of team functions.
  • Managed and motivated a high-performing team for successful KPI attainment.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise work strands.
  • Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
  • Liaised with management to align daily operations with overarching priorities.
  • Analysed operations data to identify process gaps and successfully implement change.
  • Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
  • Established and communication daily priorities to guide team activities.
  • Supervised daily operations, acting as point of contact for any queries or obstacles.

Arab linguist/Team lead

HM Forces
Ashby de la Launde, Lincolnshire
10.2015 - 02.2018
  • Promoted company values and vision, ensuring full team adherence and investment.
  • Monitored staff performance levels, implementing necessary changes to improve productivity and meet customer needs.
  • Mentored and coached junior staff to produce high-performing, quality team members.
  • Developed and implemented strategic processes for improved productivity.
  • Maintained staff compliance levels with UK regulations through education and guidance.
  • Led shifts and motivated team to achieve customer objectives.
  • Performed linguistic annotations for a variety of operational activities, ensuring customer objectives were met.

Language student

HM Forces
Chicksands, Central Bedfordshire
07.2012 - 10.2016
  • Demonstrated leadership as student representative, advocating for student needs and concerns.
  • Managed competing priorities through effective time management and prioritisation.
  • Completed assignments, special projects and group work on time and achieved good marks.

Detention custody officer

HM Forces
Colchester, Essex
09.2008 - 07.2012
  • Patrolled prison areas to prevent escapes and unauthorised access for secure premises.
  • Conducted periodic cell inspections to assess prison standards and identify rule breaches.
  • Escorted new prisoners to designated cells and locked them in.
  • Searched arriving prisoners for contraband and placing valuables for safekeeping.
  • Identified detainees in need of specialised health and wellbeing support.
  • Handled and operated surveillance equipment to support investigations.
  • Monitored orderly visitations, observing encounters and enforcing rules and schedules.
  • De-escalated threatening behaviours, using restraint techniques when necessary.
  • Inspected integrity of locks, windows, doors and gates for security purposes.
  • Helped to implement programmes designed to promote inmate rehabilitation.

Military Police Officer

HM Forces
Osnabruck, North Rhine Westphalia, Germany
04.2001 - 09.2008
  • Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.
  • Conducted several official investigations by interviewing key personnel, gathering evidence and taking official statements.
  • Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
  • Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
  • Produced comprehensive crime reports with meticulous attention to detail.
  • Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
  • Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.

Education

Bachelor of Arts - Business and Management

Northumbria University
Newcastle upon Tyne
09.2021 - 03.2023

Skills

  • Methodical planning and organisational skills
  • Excellent communication
  • Experienced in dealing with sensitive information
  • Customer relationship management
  • Outstanding time management
  • Awareness of mustering duties
  • Work well as part of a team
  • EDV until 12 Jul 2025

Languages

Arabic
Elementary
Spanish
Intermediate

Timeline

Bachelor of Arts - Business and Management

Northumbria University
09.2021 - 03.2023

Military Team Lead

HM Forces
03.2021 - 10.2024

Spanish linguist/Analyst

HM Forces
07.2020 - 02.2021

Spanish student

HM Forces
05.2019 - 06.2020

Operations manager/Team lead

HM Forces
02.2018 - 05.2019

Arab linguist/Team lead

HM Forces
10.2015 - 02.2018

Language student

HM Forces
07.2012 - 10.2016

Detention custody officer

HM Forces
09.2008 - 07.2012

Military Police Officer

HM Forces
04.2001 - 09.2008

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Kelly Sagar