Summary
Overview
Work history
Education
Skills
Timeline
CustomerServiceRepresentative

Andrew Grainger

Wimborne,Dorset

Summary

A personable, professional and highly focused individual with extensive external and internal communications resulting in excellent interpersonal skills. Accomplished in customer service and client management with ability to deal comfortably with people at all levels. Highly committed to working to deadlines and prioritising tasks. Enjoys working in a team supporting colleagues, but equally confident working on own initiative and making decisions to achieve personal and company objectives. Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.

Overview

26
26
years of professional experience

Work history

Sales Assistant

WHSmiths retail
11.2022 - Current
  • Within a local branch, general customer liaising and helping with store management and stock movement.

Volunteer

03.2020 - 11.2022
  • Working at 2 local different charity organisations as a Sale assistant and general duties

Account Director Innerworkings

previously Etrinsic plc
10.2006 - 03.2020
  • Successfully managed client relationships with key stakeholders and managed on-site Account Managers agreeing annual KPI's within the print arena
  • Coordinated and managed monthly review meetings with client procurement and marketing departments to optimise performance.

Production Manager Innerworkings

previously Etrinsic plc
10.2003 - 10.2006
  • Successfully delivered and managed various projects within agreed budgets and timescales and liaised with 3rd party suppliers such as creative agencies and Royal Mail and provided technical advice.

Production Director

Brown Knight & Truscott
07.1997 - 10.2003
  • One 2 One mailing/, Management of production end to end Direct mail and Print campaigns plus an extensive homework system for the company
  • Ensured the effective running of production unit within agreed budget and managing company resource dependant of business turnover
  • Developed training programmes of all production staff.

Education

Carshalton High for Boys

Skills

  • Communication Skills
  • Excellent communication skills, as demonstrated in engaging with management and clients
  • Effectively dealing with problems calmly and efficiently with staff and stakeholders
  • Displays good writing skills when implementing and scheduling Client campaigns
  • Active listening skills shown through successfully managing monthly review meetings
  • Team Work
  • Works effectively as part of a team through liaison with internal and external teams
  • Overseeing the management of 15 permanent production staff and 150 casual staff
  • Experienced team leader ensuring specifications and objectives were consistently met
  • Good judgement and decision-making skills to ensure a good team environment
  • Organisational Skills
  • Diligent organisational skills and methodical approach to all tasks and activities
  • Organised client annual training courses on technical processes with updated technology
  • Ability to manage and co-ordinate teams and project work to ensure KPI's were met
  • Proactive project planning and goal setting to ensure consistent high quality of work
  • Relationship Management
  • Built and strengthened solid client relationships with key stakeholders
  • Optimised supplier performance through regular review and monitoring performance
  • Collaborated with internal teams to meet the needs of the clients to enhance relationships
  • Developed lucrative relationships with clients through exemplary interpersonal skills
  • Time Management
  • Implemented a management system to reduced client man hours by 15% saving £100K
  • Provided and managed monthly financial and capacity forecasts to schedule
  • Ensured Service Level Agreements were adhered to between management and supplier base
  • Successfully delivered and managed various projects within agreed budgets and timescales
  • Personal Attributes
  • Pleasant, polite and approachable manner
  • Reliable with effective time management skills
  • Displays a thorough approach, with accuracy and good attention to detail to all tasks
  • Ability to plan and prioritise tasks to ensure completed within timescales

Timeline

Sales Assistant

WHSmiths retail
11.2022 - Current

Volunteer

03.2020 - 11.2022

Account Director Innerworkings

previously Etrinsic plc
10.2006 - 03.2020

Production Manager Innerworkings

previously Etrinsic plc
10.2003 - 10.2006

Production Director

Brown Knight & Truscott
07.1997 - 10.2003

Carshalton High for Boys
Andrew Grainger