Haydn Eccleston

• Complete data entry tasks accurately, ensuring error-free records are maintained.
• Handle correspondence, providing timely responses to all enquiries.
• Answer high-volume daily telephone and email enquiries.
• Maintain high standards of accuracy and quality in data entry and recordkeeping.
• Organise filing systems and maintain records and documentation in alignment with company policies and data security protocols.

● Provided exceptional customer service: Greeted and seated customers, managed phone enquiries, and operated the till and card machine, ensuring efficient and professional service.

● Managed stock and orders: Prepared stock and customer orders, maintaining compliance with food hygiene and safety guidelines, similar to maintaining reports and registers.

● Maintained detailed records: Kept detailed records of wastage, quantities, and temperatures, demonstrating attention to detail and accuracy in data management.

● Ensured compliance and safety: Followed strict guidelines regarding food hygiene and COSHH, showing an understanding of compliance and risk management.

● Conducted risk assessments: Performed on-the-spot risk assessments, highlighting risk awareness and proactive problem-solving skills.

● Engaged in continuous learning: Participated in training and development, both in-person and online, to improve personal skills and service delivery.

● Collaborated effectively in a team: Worked as part of a team on a production line, ensuring all food was sent out on time, cooked, and ready to eat, following standard processes to ensure consistent quality.

● Provided customer service and phone support: Answered customer enquiries over the phone, demonstrating strong communication skills and ensuring customer satisfaction.

● Managed stock and inventory: Loaded stock deliveries and maintained inventory records, ensuring accurate tracking and timely replenishment of supplies.

● Handled order processing and coordination: Managed the delivery line, coordinating orders to ensure they were completed in a timely manner and met quality standards.

● Ensured product quality and compliance: Monitored pizzas in the oven and performed quality control checks, ensuring products met company standards before delivery.

● Operated equipment safely: Used kitchen equipment safely and efficiently, adhering to health and safety regulations.

● Resolved operational issues: Addressed and resolved general store issues, demonstrating problem-solving abilities and adaptability.

● Provided high-quality customer service: Greeted customers, answered phone calls, and handled enquiries professionally, ensuring customer satisfaction.

● Managed stock and inventory: Coordinated stock deliveries and managed inventory, ensuring accurate records and timely replenishment.

● Handled financial transactions: Operated cash register, credit card machine, and other electronic equipment accurately, ensuring precise financial management.

● Assisted with information dissemination: Helped customers locate items and provided detailed product information, akin to managing information requests in an administrative role.

● Collaborated on order management: Worked closely with kitchen staff to manage and coordinate orders, ensuring timely and efficient service delivery.

● Developed thorough product knowledge: Gained a deep understanding of menu items and specials, enabling the provision of accurate and detailed information to customers, similar to maintaining data accuracy and transparency.