Csilla Smithson
Brampton,Cumbria
Summary
Friendly and customer-focused professional with experience in hospitality and front-of-house operations possessing strong customer service and communication skills gained through previous roles. Detail-oriented and able to learn new tasks quickly and efficiently. Thrive in fast-paced environments by maintaining a positive attitude and ensuring a smooth workflow. Experienced in helping guests feel welcome while responding to inquiries calmly and efficiently.
Eager to assist the team and willing to take on any task.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Lunchtime assistant
Kinder Park Nursery
Carlisle, Cumbria
05.2024 - 09.2024
- Collaborated with teaching staff for smooth lunchtime operations.
- Fostered a positive dining environment with friendly interaction.
- Handled food service tasks, improving lunch period flow.
- Maintained cleanliness of dining area by promptly clearing tables.
- Adhered to hygiene standards for a clean and safe environment.
- Offered compassionate assistance to pupils needing help with meals.
Front of house team member
Vero Gusto
Sheffield, South Yorkshire
06.2012 - 01.2014
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Established rapport with regular diners, fostering a loyal client base.
Education
Diploma of Higher Education - Primary school teacher
ELTE TOFK
Budapest, Hungary 09.2004 - 06.2009
Skills
- Restaurant operations familiarity
- Patience and composure
- Positive attitude
- FOH procedures
- POS operation
- Extensive hospitality background
- Fine dining experience
Affiliations
- Singing and playing the guitar
- Baking
- Travelling
Background
I worked as a primary school teacher in Sheffield from 2014-2017.
In 2017 I became a mother and looked after my children full time.
References
References available upon request.
Timeline
Lunchtime assistant
Kinder Park Nursery
05.2024 - 09.2024
Front of house team member
Vero Gusto
06.2012 - 01.2014
Diploma of Higher Education - Primary school teacher
ELTE TOFK
09.2004 - 06.2009
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