Cristina Santana del Toro
Portsmouth,Hampshire
Summary
Motivated professional with a strong commitment to enhancing customer experiences. Utilises excellent communication and conflict resolution skills to foster positive relationships. Demonstrates a collaborative spirit, contributing effectively to team goals and company image.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Sales Advisor
Ralph Lauren
10.2025 - 06.2026
- Consistently achieved or surpassed sales targets.
- Achieved company targets by implementing successful sales strategies.
- Built exceptional customer satisfaction by delivering friendly service.
- Handled customer queries and complaints with professionalism, restoring satisfaction swiftly.
Retail Keyholder
French Connection
05.2023 - 01.2024
- Resolved customer disputes and complaints by providing tailored solutions in line with company best practices.
- Addressed complex customer complaints by delivering effective solutions to enhance customer satisfaction.
- Counted cash and vouchers at day-end within tills and self-service machines, securing in locked safes to ensure compliance with company regulations.
- Cross-checked financial transactions at end-of-shift, checking cash and card payments against shift transactions to detect discrepancies.
Sales Advisor
La Perla Tenerife
Tenerife
05.2023 - 12.2023
- Responded to customer queries with professionalism and complaints with professionalism, restoring satisfaction swiftly.
- Listened intently to customers to identify upselling opportunities.
- Identified customer needs through effective questioning and recommended appropriate products.
Sales Advisor and Keyholder
Rituals Cosmetics
Portsmouth, Hampshire
09.2019 - 08.2023
- Identified customer needs through effective questioning and recommended appropriate products.
- Handled customer queries and complaints with professionalism, restoring satisfaction swiftly.
- Listened intently to customers to identify upselling opportunities.
- Counted cash and vouchers at day-end within tills and self-service machines, placing in locked safes, in line with company regulations.
- Handled customer disputes and complaints by offering solutions aligned with company's best practices.
- Cross-checked financial transactions at end-of-shift, checking cash and card payments against shift transactions to detect discrepancies.
- Managed store opening and closing procedures, securing premises and safeguarding assets.
- Implemented promotional displays and merchandising strategies to boost sales and attract customers.
Sales Assistant
Mosfashion
Fañabé, Adeje
09.2022 - 10.2022
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
Sales Promoter
Reem Jewellery London
Westminster
11.2016 - 09.2017
- Engaged with customers on sales floor, providing product knowledge and advice to facilitate purchase decisions.
- Promoted company products and experiences with passion and enthusiasm, increasing customer engagement.
- Achieved and exceeded monthly sales targets through effective customer engagement and follow-up.
- Demonstrated products to potential customers, highlighting features and benefits to drive sales.
Education
Certificate of Higher Education - childcare
Highbury College
Portsmouth, POR01-2018
GCSEs - ICT
Highbury College
Portsmouth, PORSkills
- Visual merchandising
- Customer relationship management
- Sales strategy implementation
- Product knowledge
- Upselling techniques
- Customer satisfaction enhancement
- Conflict resolution
- Team collaboration
- Sales motivation
Custom
Full Availability
Languages
Spanish
First Language
English
Proficient
C2
Personal Information
DNI: 79081365M
Interests
- In my free time i`ve been a piano teacher, also in my spare time I do enjoy a good yoga session
Timeline
Sales Advisor
Ralph Lauren
10.2025 - 06.2026
Retail Keyholder
French Connection
05.2023 - 01.2024
Sales Advisor
La Perla Tenerife
05.2023 - 12.2023
Sales Assistant
Mosfashion
09.2022 - 10.2022
Sales Advisor and Keyholder
Rituals Cosmetics
09.2019 - 08.2023
Sales Promoter
Reem Jewellery London
11.2016 - 09.2017
Certificate of Higher Education - childcare
Highbury College
GCSEs - ICT
Highbury College