Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Maria Barker-Young

Whitby,United Kingdom

Summary

Experienced sales assistant with strong retail background and experience in customer service, merchandising and stock management. Works hard to keep shop operating smoothly and customers satisfied. Customer oriented with a passion for customer service and quick to learn practical skills.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work history

Sales advisor

EE
Newcastle upon Tyne
07.2024 - 11.2025
  • Handled customer accounts with care and diligence
  • Recommended products that best suited the customer
  • Provided personal and helpful customer service
  • Attended training to keep up to date with the latest products
  • Increased sales through effective negotiation and persuasion techniques
  • Resolved customer complaints swiftly whilst retaining a friendly atmosphere
  • Built rapport with customers to boost client retention

GM and Clothing Assistant

Sainsbury's
Spalding, Lincolnshire
03.2021 - 09.2022
  • Updated product labelling and pricing to reflect discounts and offers
  • Processed deliveries quickly to refresh sales floor selections
  • Minimised customer queueing through efficient till operation
  • Resolved customer complaints and process issues with proactive problem-solving skills
  • Replenished stock regularly to meet customer demand
  • Operated tills with accuracy and processed cash and card transactions

Waitress

Sunshine Cafe
Spalding, Lincolnshire
08.2019 - 02.2021
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces
  • Created a friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability
  • Informed kitchen staff regarding orders and requirements
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders

Retail Volunteer

Woodgreen Animal Charity - Charity Shop
Spalding, Lincolnshire
05.2018 - 01.2019
  • Created eye-catching, stylish merchandise displays, contributing to improved sales revenue growth
  • Optimised service operations by maintaining outstanding knowledge of merchandise locations and prices
  • Sorted, prepared and categorised all donated items per shift, exceeding store targets
  • Provided warm and friendly welcome to customers and donors daily
  • Fostered positive relationships with customers to enhance loyalty and retention
  • Suggested new avenues and strategies for selling shop items, amplifying revenue
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference

Education

Bachelor of Science - Computer Science with Game Development

Northumbria University
Newcastle upon Tyne
09.2022 - 06.2024

A-Levels - History, Sociology, Art

Bourne Academy
Bourne, Lincolnshire
09.2020 - 05.2022

GCSEs - English, Maths, Science, History, Art, Spanish, Sociology

Bourne Academy
Bourne, Lincolnshire
09.2018 - 07.2020

Skills

  • Merchandising
  • Customer service
  • Retail operations
  • Stock management
  • Visual merchandising
  • Delivery management
  • Shelf stocking
  • Inventory management
  • Team leadership abilities

Accomplishments

  • Achieved 10 years worth of Grade B Royal Academy of Dance certifications with Spalding School of Dance in the disciplines of Ballet, Tap and Modern dance
  • Implemented a student led support group for young minority students as a Sixth Form student. Led staff training across four schools to better prepare staff for interacting and supporting their at risk students
  • Was a student mentor in Sixth Form that worked with at risk students and liaised with their teachers on their behalf
  • Designed the logo for the for profit charity Horses for Health

Timeline

Sales advisor

EE
07.2024 - 11.2025

Bachelor of Science - Computer Science with Game Development

Northumbria University
09.2022 - 06.2024

GM and Clothing Assistant

Sainsbury's
03.2021 - 09.2022

A-Levels - History, Sociology, Art

Bourne Academy
09.2020 - 05.2022

Waitress

Sunshine Cafe
08.2019 - 02.2021

GCSEs - English, Maths, Science, History, Art, Spanish, Sociology

Bourne Academy
09.2018 - 07.2020

Retail Volunteer

Woodgreen Animal Charity - Charity Shop
05.2018 - 01.2019

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Maria Barker-Young