Cristina Bolojan
London ,Westminster
Summary
Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Friendly Customer Assistant with knack for creating positive shopping experiences. Excel at resolving customer queries and boosting satisfaction. Improved store layout, leading to smoother operations and happier customers.
Overview
9
9
years of professional experience
Work history
Customer assistant barista
Moto Chervell valley services
Bicester, Oxfordshire
2021.01 - 2025.08
- Operated till systems smoothly, streamlining check-out process for customers.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Stocked shelves regularly for easy access to products by customers.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Increased sales through suggestive selling techniques.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Ensured health and safety regulations complied within work premises at all times.
Customer service representative
Poundland
Bicester, Oxfordshire
2020.03 - 2021.03
- Enhanced communication channels through regular updates on company policies and promotions.
- Assisted customers in making informed decisions by providing detailed product information.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Maintained up-to-date knowledge, resulting in effective product promotion.
Retail manager
Lloyds baker
Bicester, Oxfordshire
2016.03 - 2018.03
- Implemented innovative visual merchandising techniques which led to increased shopper interest.
- Gained excellent product knowledge through diligent research, leading to better sales performance.
- Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels.
Education
Hospitality worker -
Economical science and hospitality college
Ordea1994-09
Skills
- Customer satisfaction enhancement
- Restock procedures
- Patience and tolerance
- Up-Selling experience
- Communication excellence
- Feedback reception
- Customer relationship management software
- Multilingual communication
- Self-Checkout operation
- Cash handling
- Customer Service
- Merchandising
- Product knowledge
- Refund and exchange processing
- Order processing
- Financial transactions
- EPOS knowledge
- Retail sales expertise
- Customer complaint management
- Client retention
Additional Information
I can happily work in school hours from 9.30 to 2.30 from Monday to Friday.
Timeline
Customer assistant barista
Moto Chervell valley services
2021.01 - 2025.08
Customer service representative
Poundland
2020.03 - 2021.03
Retail manager
Lloyds baker
2016.03 - 2018.03
Hospitality worker -
Economical science and hospitality college