CRISTIAN ALOIS FAGATEANU
Crawley,UK
Summary
A highly skilled professional with extensive experience in security and technology, known for being calm and decisive under pressure. Demonstrates strong observation and situational awareness, with a proven track record in conflict resolution and de-escalation. Possesses comprehensive knowledge of custody and security procedures, complemented by excellent written and verbal communication skills. Recognised for teamwork and leadership capabilities, having been awarded as one of the best advisors in a care team setting. Proficient in computer literacy, including email, records management, and databases. Experienced filmmaker for marketing advertising, adept at building computers to specific design specifications, installing CCTV systems, and operating forklifts for over 12 years across Romania and the UK.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Detention Custody Officer
Serco
London
2024.09 - 2025.07
- Responsible for supervising and ensuring the welfare of individuals in custody.
- Carrying out searches, headcounts, and incident reporting in line with regulations.
- De-escalating conflicts while maintaining calm, control, and authority.
- Monitoring CCTV and physical movement within the facility.
- Completing logs, escort duties, and enforcing rules and procedures.
- Working collaboratively with team members and law enforcement personnel.
Customer Service Advisor
Lords Builders Merchants
London
2021.04 - 2024.08
- Handled a high volume of incoming calls and customer enquiries.
- Processed sales, resolved complaints, and maintained accurate records.
- Built long-term relationships through professional communication.
- Worked under pressure to meet sales and service targets.
Distribution Assistant
Stafforce Recruitment
London
2017.04 - 2021.03
- Order picking, packing, and goods dispatch using handheld scanners.
- Operated forklifts and VNA equipment to move goods safely.
- Traffic and loading area control (banksman duties).
- Maintained cleanliness and safety in warehouse environments.
Line Leader
Sony DADC UK Ltd
London
2017.09 - 2018.03
- Supervise and control order picking, goods in, goods out operations to ensure accuracy with minimum handling and stock damage.
- Organise, facilitate and manage stock takes at regular intervals.
- Ensure that all relevant procedures and processes are followed and adhered to in line with the Company's procedures and requirements.
- Build team philosophy and cultivate a team atmosphere by working with the team to achieve the company's targets and objectives.
Warehouse operative and Driver mate
Mango Solutions
London
2017.08 - 2017.10
- Taking delivery of goods and storing them.
- Moving stock by hand or with machines.
- Packing and wrapping goods.
- Loading goods for sending out.
Education
Level 3 Diploma -
Marketing and Business Management
2018.09 - 2019.03
Skills
- Calm and decisive under pressure
- Strong observation and situational awareness
- Conflict resolution and de-escalation
- Knowledge of custody and security procedures
- Excellent written and verbal communication
- Teamwork and leadership capabilities
- Computer literate (email, records, databases)
- Filmmaker, recording for design companies as marketing advertising
- Building computers with all design specs and operational systems
- Install CCTV cameras and set an operation system for permanently view
- Forklift Driver for at least 12 years in Romania, and rest of my time been here in UK
- Awarded with Care Team, been one of the best advisors, and challenge difficult problems
Custom
- Football
- Videography
- Travelling
Languages
Romanian
Native
English
Advanced
Certification
I have a level 3 Diplomat at School of Elizabeth in 2019
New Forklift Driver Certificate awarded and VNA Certificate with Up Sailing Escape
Accomplishments
2 Silver Ribbons and one Bonze Medal awarded from military backround
Affiliations
Hobbies are to make films different types of scenarios with sports camera professional cameras and drones. Using as well for any Marketing Advertising
Timeline
Detention Custody Officer
Serco
2024.09 - 2025.07
Customer Service Advisor
Lords Builders Merchants
2021.04 - 2024.08
Level 3 Diploma -
Marketing and Business Management
2018.09 - 2019.03
Line Leader
Sony DADC UK Ltd
2017.09 - 2018.03
Warehouse operative and Driver mate
Mango Solutions
2017.08 - 2017.10
Distribution Assistant
Stafforce Recruitment
2017.04 - 2021.03