Anisoara Nita Covaza
Worting
Summary
Dedicated professional with expertise in security procedures and detention regulations compliance, demonstrating strong ethics and vigilance. Skilled in crisis techniques, control and restraint training, and legal documentation familiarity de-escalation. Proven ability to manage appointments, handle calls, and maintain meticulous organisation and efficiency. Adept at interpersonal communications, greeting customers, resolving conflict, and ensuring professional presentation. Committed to maintaining strict adherence to protocol while fostering empathy and understanding in all interactions. Career goal: To leverage extensive skills in security management for enhanced operational effectiveness within a dynamic environment.
Overview
20
20
years of professional experience
Work history
Detention custody officer
Serco limited
Gatwick
2023.08 - Current
- Maintained order and security within detention facility by implementing safety protocols.
- Handled confidential information with utmost discretion and professionalism.
- De-escalated threatening behaviours, using restraint techniques when necessary.
- Conducted periodic cell inspections to assess prison standards and identify rule breaches.
- Escorted new prisoners to designated cells and locked them in.
- Observed prisoner conduct to detect suspicious behaviour.
Trainee dental nurse
Worthing Dental Practice
Worthing , West asussex
2022.02 - 2023.08
- Contributed to team meetings with constructive inputs for continual service improvement.
- Ensured cleanliness in dental surgery area by regularly sanitising equipment.
- Carried out sterilisation of dental instruments to maintain hygiene standards.
- Enhanced patient experience by providing comforting chair-side assistance during procedures.
- Provided support during dental emergencies, ensuring quick response times.
- Followed strict infection control protocols throughout all tasks, safeguarding both patients and staff members' health.
- Assisted dentists with routine and complex procedures, elevating patient comfort.
Healthcare Assistant
South Coast nursing home
Worting, West Sussex
2018.06 - 2022.03
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Monitored patient health, behavioural and physical changes, promptly reporting concerns to ward supervisor.
- Conducted frequent health checks to measure effectiveness of treatment or recovery plans.
- Kept public areas clean and hygienic by performing routine sanitisation tasks.
- Helped patients with bathing, meal assistance, toileting and mobility support.
- Charted patient information such as mood changes, mobility activity, and daily inputs and outputs.
- Provided expert patient advice across pain management, treatment plans and medication options.
Healthcare Assistant
Bluerock
Worting, West Sussex
2016.01 - 2018.05
- Maintained and updated patient records and medical information
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Monitored patient health, behavioural and physical changes, promptly reporting concerns to ward supervisor.
- Educated and advised patients on prevention and improvement methods for various physiological and psychological conditions.
- Remained up-to-date on latest treatments, care improvements, and regulations to facilitate continued patient satisfaction and wellbeing.
- Helped patients with bathing, meal assistance, toileting and mobility support.
Receptionist
Dolgun Uchaf
Wales
2015.05 - 2015.12
- Welcomed guests and clients in friendly, positive manner.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Responded to telephone enquiries from clients, vendors and members of public.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Greeted clients and customers promptly and professionally, offering friendly, knowledgeable support.
Waiter Bartender
KindCovStar srl
Viseu de sus, Maramures
2007.01 - 2015.03
- Prepared and served ordered beverages, including coffee, espresso drinks, and cocktails.
- Maintained brand image by ensuring neat personal appearance.
- Upheld high standard of cleanliness in all work areas area.
- Cleaned and filled ice bins.
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Maintained facility compliance with health codes, sanitation requirements, and licence regulations.
- Ensured impeccable presentation of drinks, using various glass styles, such as jars and vintage glasses.
- Processed cash, credit card and voucher payments using POS terminals.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Receptionist
Hotel Brad
Viseu de sus, Maramures
2006.01 - 2007.04
- Welcomed guests and clients in friendly, positive manner.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Responded to telephone enquiries from clients, vendors and members of public.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Greeted clients and customers promptly and professionally, offering friendly, knowledgeable support.
- Carried out basic day-to-day administrative tasks to support smooth-running company operations.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Education
A-Levels - Nursing
Grigore Moisil
Viseu de sus, MaramuresHigh School Diploma -
George Pop De Basesti
RomaniaSkills
- Data entry
- Record-keeping
- Interpersonal communications
- Resolving conflict
- Document control
- Organisation and efficiency
- Meticulous and organised
- Multitasking ability
- Security procedures expertise
- Strict adherence to protocol
- Conversational listening
- Vigilance and alertness
- Restraint techniques knowledge
- Handcuffing technique
- Anti-Ligature checks
- Cell check routines
- Control and restraint training
- Empathy and understanding
- Professional restraint use
- Physical Fitness
- Report-writing
- Incident reporting
Timeline
Detention custody officer
Serco limited
2023.08 - Current
Trainee dental nurse
Worthing Dental Practice
2022.02 - 2023.08
Healthcare Assistant
South Coast nursing home
2018.06 - 2022.03
Healthcare Assistant
Bluerock
2016.01 - 2018.05
Receptionist
Dolgun Uchaf
2015.05 - 2015.12
Waiter Bartender
KindCovStar srl
2007.01 - 2015.03
Receptionist
Hotel Brad
2006.01 - 2007.04
High School Diploma -
George Pop De Basesti
A-Levels - Nursing
Grigore Moisil