- Removed Name
Derby,Derbyshire
Summary
I am a hardworking and reliable professional with a strong, bubbly personality and excellent interpersonal skills. Kind and compassionate, with a commitment to providing the best customer service possible to others .
Comfortable working in a fast paced environment and able to maintain good relationships through a genuine desire to support their needs. Quick to learn and motivated to take on new challenges whilst maintaining high standards of accuracy and professionalism. Providing excellent customer service is always at the heart of everything i do.
Overview
19
19
years of professional experience
Work history
Detention custody officer
Derbyshire Constabulary
Derby, Derbyshire
02.2023 - Current
- Monitored detainees needs and responded promptly to health, safety and wellbeing concerns
- Delivered exceptional service to detainees by accurately taking food/drink orders and serving promptly.
- Provided excellent customer service to all.
- Exhibited outstanding multitasking skills during every shift.
- Liaised effectively with healthcare professionals to ensure timely medical assistance for detainees as required.
- Strengthened security measures by conducting thorough inspections of cells regularly.
- Upheld human rights standards consistently whilst dealing with detainees irrespective of their crimes or backgrounds.
- Ensured inmates' wellbeing through regular checks and monitoring activities for signs of distress.
- Identified detainees in need of specialised health and wellbeing support.
- Taking detainees fingerprints, photographs and DNA
- Ensuring the welfare of detainees,providing care and support to the best of my ability
- Managed detainees in custody, including individuals in volatile situations, applying de-escalation techniques to maintain safety and order
- Courteously receiving incoming telephone calls and taking messages as needed.
- Entered and updated sensitive information on custody records with a high degree of accuracy
- Ensured compliance with data protection,confidentiality and legal requirements
- Supported custody staff by providing timely access to accurate information
- Communicated effectively for enhanced team work and productivity.
- Displayed energy and enthusiasm in fast-paced environment.
Associate Practitioner
University Hospitals of Derby and Burton NHS
Derby , Derbyshire
09.2013 - 02.2023
- Established therapeutic relationships with patients and families, fostering a supportive environment.
- Assessed patient conditions promptly for timely medical intervention.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided compassionate care for patients resulting in high satisfaction rates.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Proactively listening to concerns and answering questions.
- Educated families about patient conditions and rehabilitation processes, promoting understanding and cooperation.
- Liaised effectively with physiotherapists for seamless care delivery to common clients and patients.
- Improved patient mobility by implementing comprehensive therapy plans.
Orthodontic nurse
Mr RV Patel
Derby, Derbyshire
08.2006 - 09.2013
- Initial point of contact for patients, providing warm greeting and helpful assistance upon arrival
- Managed patient appointments, enhancing clinic organisation.
- Maintained detailed patient records for accurate tracking of treatments..
- Assisted in the taking of X-rays with meticulous precision for accurate diagnosis.
- Ensured adherence to hygiene regulations within the practice, upheld high standards of cleanliness.
- Delivered exceptional customer service, fostering a positive environment.
- Provided excellent patient care from arrival to treatment completion.
- Welcomed patients, explaining dental procedures and answering questions to ease anxiety.
- Managed reception duties when required.
Education
GCSEs -
Heanor Gate School
Derby Qualified Dental Nurse
Skills
- Customer care expertise
- Calm under pressure
- Problem-solving ability
- Communication skills
- Approachability and warmth
- Active listening
- First aid level 5 certified
- Food hygiene level 2 certified
- Restraint techniques knowledge
Affiliations
- Travel- enjoy exploring new places
- Dog walking
- Badminton
Accomplishments
Being recognised in local Derby live Newspaper for my appeal to ”Keep Derby warm”
I set up an appeal to help the homeless, elderly and vulnerable in collecting blankets, jumpers and food and donated them all to charities.
I put together care packages and visited several homeless people myself to personally deliver them.
References
References available upon request.
Timeline
Detention custody officer
Derbyshire Constabulary
02.2023 - Current
Associate Practitioner
University Hospitals of Derby and Burton NHS
09.2013 - 02.2023
Orthodontic nurse
Mr RV Patel
08.2006 - 09.2013
GCSEs -
Heanor Gate School
Qualified Dental Nurse