Craig Strachan

• New start up business
• Streamlined sales processes to enhance team productivity.
• Guided team members on best practices in upselling techniques.
• Devised successful sales pitches for significant conversion rates.
• Optimised sales methods to best engage, acquire and retain customers.
• Recruit, coach and mentor sales staff.
• Hands on and real time training which increased conversion rate.
• First and second face all customers which increased add on products and conversion rates.
• Continual feed back to sales staff to encourage and develop their own sales process.
• Enquiry management.
• Reporting and forecasting.
• Stock control buying and selling
• Onboard finance companies and regulators.
• Best Service award from Autotrader 2025 based on customer review

Responsible for Finance and Insurance income

•Ensure sales process is carried out compliantly

•Departmental KPI's and budget are met

•Continual coaching of sales team

•First and second face all customers.

•Manage Sales team for maximum profitability and efficency

•Structuring offers to maximise profitability

•Responsible for customer Finance retention and renewal

•Valuation and purchase of stock

• First facing and second facing all customers
• Building deals to maximise chassis and finance profit
• Responsible for compliant sales process
• Responsible for upsell of regulated and non regulated products
• Ensure deal files are correct for Quality Assurance
• Managing sales executives to achieve departmental KPI's
• Finalised sales administration accurately and promptly to meet company standards.
• Conduct observational assessments and give feedback to execs
• Continual coaching sales execs

• First facing and second facing customers
• Responsible for finance and insurance sales
• Ensure the highest level of customer service is maintained
• Sold new and used vehicles valued up to £1.1M
• Managed sales execs for monthly targets

• First and second face customers
• Construct deals to maximise profits(chassis and finance)
• Upsell add on products
• Value part exchanges
• Manage sales execs
• Ensure presentation of used car lot is 1st class

• First and second face customers
• Ensure sales process followed at all times
• FCA procedures followed
• Stack deals to maximise profits
• All stock prepared and photographed for website advertising
• Weekly DOC as to where the department is tracking
• Monthly accounts review