Shahzad Rana

Offering first class customer welcome and interaction.

Reviewing vehicle options. Professional sales presentation.

• Managed client relationships from early stages of sales process through to post-sales
• Built long-term relationships with customers and generated referrals from existing clients.
• liaising with different departments

Started as Renewal Manager. I helped build and develop a renewal process with a team fronted by the head of UK Financial Services, which is now used throughout Toyota UK.

I looked after the finance and insurance sales process from beginning to end. Thanking guests. Working very closely with General Sales Manager alongside supporting Car Sales Executives. Guiding new Transaction Controllers at the centre.

• Achieving No.1 in level of New Car sales in the UK on 4 occasions. in 2014 getting to the panicle of No 1 in level of New Car sales in Europe in 2014.
• Managing a sales team of 14 and two other sales controllers at the site.
• 1:1 carried out with all sales team. More comprehensive review of low achievers.
• Ensure sales team follows Financial Conduct Authority (FCA) standards so all finance products that are sold meet guidelines
• Manage sales and F&I performance in line with company requirements & KPI's
• On hand to cover Sales Manager responsibilities
• Ensuring sales team contact existing guests to help maintain future business opportunities.
• Organised and carried out month-end, quarterly and year-end processes.
• Streamlined and automated financial tasks to reduce workload and improve efficiency.
• Produced management information and KPI measurement through conducting variance analysis. Presented to Directors and Centre Managers on a quarterly basis

Presenting financial services products relating to the home purchase process. Ensuring best advice is given to clients at all times. To achieve income targets and to deliver exceptional client service at all times.

• Have always finished in top 10 and for last 4 years in top 5 in banked business. Number 1 in East Region for past 3 years.
• Seen as a senior advisor who other advisors would approach to deal with unusual enquiries and advice on how to place certain cases. Very well respected not just by FS colleagues but also agency sales & lettings teams.
• Dealt with new recruits and helped them integrate into the company, after their main training was completed.
• Good communication and interaction skills Motivating office team is also very important in order to generate consistent business.

Identifying customer needs based on their home purchase. Ensuring the right mortgage option is taken with protection elements taken into account. Braking down all the costs associated with a home purchase.