- Tennis
- Running
- Football
- Music
- Photography
Craig Hill
Putney,London
Summary
Results-driven Store Manager with strong expertise in driving sales and enhancing customer satisfaction. Led teams in inventory management and strategic planning to improve store performance. Focused on innovative merchandising and employee development to foster a positive shopping environment and achieve organisational goals.
Overview
12
12
years of professional experience
Work History
Store Manager
Aimé Leon Dore
London
01.2022 - Current
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Oversaw store budget, managing expenses to meet financial targets.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Monitored team performance to align with store objectives.
- Assisted in training staff on best practices and company policies.
- Delegating tasks throughout the day.
- Providing support & listening to the team.
- Consistent communication between Inventory & Merchandise team.
- Managing day-to-day operations of the shop floor & BOH.
- Compiled and submitted daily reports to management and director of retail, highlighting key operational insights.
- Merchandised displays to showcase new and popular items.
Sales
Carhartt WIP
Kings Cross, London
01.2021 - 05.2022
- Driving sales to achieve targets.
- Delivered outstanding customer service by leveraging brand knowledge to enhance customer experiences.
- Enhanced customer service by developing in-depth knowledge of products and business practices.
- Processing sales transactions.
- Replenished stock and upheld store standards to ensure a well-presented shopping environment.
- Ensuring that all store policies and procedures are followed.
Management
size?
Carnaby Street, London
01.2019 - 01.2021
- Managed staff to optimise store performance and achieve sales targets.
- Filling out daily figures reports to help meet daily targets.
- Processed daily cash reconciliation at close of store operations.
- Performed regular banking transactions to manage store finances.
- Managed social media accounts to increase brand visibility and drive sales.
- Executed frequent re-merchandising strategies to enhance product visibility.
- Planning out daily tasks every morning to be completed.
- Greeted and attended to all customers, enhancing their shopping experience.
- Keeping the store tidy, clean and welcoming.
Head Barista
Small Batch Coffee Roasters
Brighton
01.2018 - 01.2019
- Took customer orders and prepared drinks following best practices for each type.
- Memorised recipes for varied specialty coffee beverages and seasonal offerings.
- Greeted and engaged customers, recommending drinks and pastries to enhance their experience.
- Managed inventory of coffee beans, milk, and other supplies, ensuring stock availability for smooth operations.
- Assisted with stock counting, ordering and replenishing.
- Maintained clean and sanitary work environment, ensuring hygiene standards through regular cleaning of coffee machines, counters, and customer areas.
- Monitored cafe for seating availability, safety and wellbeing of guests.
Management
Sneaker Lab
Worthing
01.2014 - 01.2018
- Oversaw daily team operations, promoting effective collaboration and achieving operational goals.
- Reported shop and staff issues to area manager to facilitate timely resolutions.
- Handled online order enquiries and processed orders to enhance customer satisfaction.
- Engaged with customers in a sincere and friendly manner.
- Cultivated strong relationships with customers to enhance loyalty.
- Maintained knowledge of current sales and promotions.
- Counted cash and card sales and made bank deposits on a weekly basis.
Education
A-Levels - Photography, Media Studies, History
Worthing College
Worthing 01-2013
Skills
- Visual merchandising
- Customer Service
- Staff scheduling
- Time Management
- Team management
- Leadership
- Conflict resolution
- Relationship management
- Adaptable leadership
- Problem Solving
- Communication
- Organisation
Interests
Timeline
Store Manager
Aimé Leon Dore
01.2022 - Current
Sales
Carhartt WIP
01.2021 - 05.2022
Management
size?
01.2019 - 01.2021
Head Barista
Small Batch Coffee Roasters
01.2018 - 01.2019
Management
Sneaker Lab
01.2014 - 01.2018
A-Levels - Photography, Media Studies, History
Worthing College