Chantelle Weir-Hawthorne
Belfast ,Co Antrim
Summary
Proactive Store Manager with extensive experience in team leadership and sales enhancement. Drives revenue through strategic inventory management and effective visual merchandising. Enhances customer satisfaction by implementing feedback-driven improvements and resolving complaints efficiently. Experienced in retail operations, staff training, and maintaining high merchandising standards, committed to fostering positive shopping environments and achieving organisational goals.
Overview
20
20
years of professional experience
Work History
Store Manager
Harry Corry
Belfast , Co Antrim
05.2023 - Current
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Coordinated promotional events to enhance customer footfall and drive awareness of new products.
- Maintained stock safety protocols to protect goods from loss or deterioration. and securely to maintain quality of goods.
- Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
- Enforced team compliance with health and safety requirements to maintain standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Actioned customer feedback to improve product and service provisions.
- Developed retail strategies with seasonal changes and implementation plans for deployment teams.
- Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
- Designed and organised displays to highlight new and popular items effectively. to showcase new and popular items.
Assistant Manager
Mode in pelle
Belfast , Co ANTRIM
04.2022 - 04.2023
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Developed and maintained safety protocols to ensure a safe working environment for all employees.
- Monitored compliance with health and safety regulations, reducing incidents in the workplace.
- Analysed sales data to identify trends, making recommendations for inventory adjustments.
- Prepared statements detailing operational detail and key performance indicators.
- Enhanced customer experience by introducing a loyalty programme, increasing repeat business.
- Collaborated with the marketing department to support in-store and online promotions.
- Oversaw work of administrative staff supporting [Type] operations and facilitated key cross-functional collaboration.
Manager
ATM COFFEE
Belfast , Co Antrim
09.2021 - 03.2022
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Oversaw compliance with regulatory standards, passing all inspections without any violations.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Supervisor
Oasis clothes
Belfast , Co Antrim
03.2017 - 04.2020
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Reviewed and updated safety protocols, minimising the risk of accidents in the workplace.
- Coordinated with other departments to streamline processes and improve overall efficiency.
- Provided staff with clear instructions to enhance production output.
- Planned and communicated daily manufacturing tasks and targets.
- Delegated production tasks to appropriate operator and assembly teams.
- Achieved productivity targets by motivating and incentivising manufacturing teams.
- Analysed performance reports to improve the manufacturing department strategy.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Recorded daily manufacturing activities and generated reports for management review.
- Partnered with management to prepare for upcoming production activities with adequate staffing and resources.
- Maintained high standards of cleanliness and organisation in the workplace.
- Analysed sales data to identify trends, adjusting strategies to maximise profits.
Senior Sales Assistant
Bargain books
Newtownabbey , Co Antrim
09.2006 - 08.2009
- Collaborated with team members to achieve sales targets and improve store performance.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Participated in staff training sessions to develop product knowledge and sales techniques.
- Organised merchandise displays to maximise visual appeal and promote sales.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Managed stock levels on the shop floor, replenishing items to maintain availability.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Handled customer returns, refunds and exchanges at customer service desk.
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
- Responded to customer enquiries promptly, providing accurate information about products and services., providing prompt responses to questions about products and services.
- Met incoming customers, learned about personal desires, needs and budgets and provided information about available products and services.
- Replenished items and organised displays to keep stock looking professional.
- Realised sales goals through proactive customer engagement and tailored product recommendations. through proactive promotion and excellent customer service.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Shared new products and promotions with customers to encourage sales.
- Upsold additional products and targeted customer needs using consultative sales techniques.
- Operated register to process payments via cheque, cash and cards.
- Ensured shelves were consistently neat and organised to create an inviting shopping environment., clean and organised through visual merchandising.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
- Conducted inventory checks, recording discrepancies and adjusting stock levels accordingly.
- Utilised point of sale POS systems efficiently, processing transactions and issuing receipts.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Organised front-end and window displays, applying merchandising standards to enhance shopping experiences.
- Resolved stock issues, locating desired merchandise with resourceful research and networking with other retail locations.
- Addressed and resolved customer complaints, ensuring satisfaction and maintaining store reputation.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Demonstrated products to customers to show features and promote items.
- Advised customers on product range, price, delivery, warranties and product use.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Processed and loaded deliveries and backstock onto store shelves.
- Referenced weekly sales ad and promotional signage to verify and enforce correct pricing.
- Built displays of items for special promotions and updated signs with correct pricing.
- Scanned products at high tempo and bagged securely for customers to carry.
- Monitored inventory supply and salesfloor stock to increase availability and customer convenience.
- Compiled customer orders for collection, ensuring accuracy and timely fulfilment.
- Facilitated returns and exchanges, adhering to store policies and customer preferences.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
- Conducted competitor analysis to stay ahead of market trends and inform strategic decision-making.
- Monitored and adhered to health and safety regulations, providing a safe shopping environment for customers and staff.
- Delivered exceptional customer service, resolving inquiries and complaints to foster a loyal customer base.
- Engaged with customers to gather feedback, using insights to enhance the shopping experience.
- Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
- Showcased product features and benefits to drive sales.
- Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty.
Education
GCSEs - SCHOOL
Newtownabbey community high school
Belfast, BFS01-2001
Skills
- Inventory management
- Merchandising plan execution
- Cash handling
- POS system operation
- Warehouse management system operation
- Product ordering
- Stock control
- Sales reporting
- Data analysis
- Performance evaluation
- KPI management
- Performance monitoring
- Customer service
- Complaint resolution
- Upselling techniques
- Customer retention strategies
- Sales promotion
- Visual merchandising
- Merchandising plan execution
- Visual display strategies
- Event coordination
- Health and safety
- Safety compliance
- Loss prevention strategies
- Store security vigilance
- Retail software usage
- Market and competitor analysis
- Market trend awareness
- Market positioning
- Dynamic pricing management
- Financial reporting
- Supply chain understanding
- Promotional effectiveness evaluation
- Efficient inventory management
- Inventory tracking systems
- Team building
- Employee training
- Staff recruitment
- Staff development
- Team motivation
- Staff mentoring
- Relationship Management
- Product knowledge proficiency
- Multitasking proficiency
- Customer service skills
- Efficient inventory management
- Supply chain understanding
- Promotional effectiveness evaluation
- Inventory tracking systems
Hobbies and interests
love fashion , shoes books and animals.
music is a great stress reliever.
if you have ever had a bad Day put music on it will lift you is my go too.
I always treat people the way you would like to be treated and you won’t go wrong.
Timeline
Store Manager
Harry Corry
05.2023 - Current
Assistant Manager
Mode in pelle
04.2022 - 04.2023
Manager
ATM COFFEE
09.2021 - 03.2022
Supervisor
Oasis clothes
03.2017 - 04.2020
Senior Sales Assistant
Bargain books
09.2006 - 08.2009
GCSEs - SCHOOL
Newtownabbey community high school