Charlotte Prendergast
Linthwaite,Kirklees
Summary
A dedicated professional with a strong focus on proactive engagement and resilience building, known for exceptional problem-solving abilities and attention to detail. Demonstrates expertise in conflict resolution and report-writing, complemented by compassionate listening and professional composure. Committed to fostering teamwork through patience and tolerance, with a career goal of leveraging these skills to drive organisational success.
Diligent and dedicated with strong sense of duty and integrity. Possess exceptional communication and problem-solving skills, combined with calm demeanour under pressure. Committed to making positive impacts.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work history
Police Constable
South Yorkshire Police
Doncaster, South Yorkshire
07.2020 - Current
- Educated members of the community about personal safety measures – reducing instances of petty crimes.
- Collaborated with local agencies to enhance crime prevention efforts.
- Achieved resolution of disputes through effective negotiation and mediation techniques.
- Completed detailed incident reports, providing comprehensive information for follow-up actions.
- Assisted in crime scene investigations, aiding in evidence collection.
- Upheld law and order through proactive policing strategies.
- Carried out thorough investigations into reported incidents, resulting in accurate case files.
- Fostered public trust by maintaining high ethical standards and transparency.
- Detained suspects following proper protocols – ensuring fair treatment under law.
- Handled sensitive information confidentially-respecting privacy rights of individuals involved in cases.
- Made quick decisions during high-stress situations, minimising danger to the public and fellow officers.
- Responded to emergency calls for improved public service.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Produced comprehensive crime reports with meticulous attention to detail.
- Attended emergencies quickly, remaining calm and professional under pressure.
- Offered empathy and support to victims whilst professionally handling suspects in line with Police and Criminal Evidence Act.
- Developed community knowledge to identify and address at-risk individuals and locations.
- Offered compassionate victim support for minimised distress and upset.
Police Community Support Officer
Humberside Police
Scunthorpe, North Lincolnshire
10.2016 - 07.2020
- Assisted in reducing crime rates through intelligence gathering and evidence collection.
- Provided reassurance to victims of crimes, delivering initial support and guidance.
- Handled lost property reports quickly resulting in satisfied community members.
- Improved community safety by conducting regular patrols and liaising with local residents.
- Promoted crime prevention advice at local schools, enhancing student awareness of safety measures.
- Responded to non-emergency calls from members of the public, resolving issues efficiently.
- Fostered stronger relationships between police and public through open dialogue and transparency.
- Regularly patrolled designated areas on foot or bicycle, enhancing visibility and accessibility to the public.
- Conducted house-to-house enquiries for vital information in criminal investigations.
- Dealt with anti-social behaviour effectively, restoring peace in affected communities.
- Ensured safer neighbourhoods with proactive crime prevention initiatives.
- Increased trust within the community by providing a visible presence on the streets.
- Handled minor offences for swift resolution without court proceedings.
- Offered early intervention with young offenders aiming to divert them from further criminality.
- Coordinated with social services when dealing with vulnerable individuals or families at risk.
- Gathered intelligence from local community on current issues.
- Collaborated with community wardens and neighbourhood watch teams to manage antisocial behaviour.
- Educated young people on drug and knife crime in schools, colleges and youth groups to deter vulnerable adults and children from exploitation and offending.
- Maintained integrity of crime scenes by guarding area and detaining suspects until arrival of police officer.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Maintained optimal street coverage by planning and managing patrolling schedules.
- Acquired and served warrants for arrests, searches or other purposes.
Customer Retail Assistant
Three UK
Bridlington, East Riding of Yorkshire
06.2015 - 10.2016
- Utilised point of sale system proficiently, facilitating smooth checkout process.
- Engaged in active listening with customers, thereby understanding their needs better and suggesting suitable products accordingly.
- Assisted customers in product selection, resulting in increased sales.
- Handled returns and exchanges professionally to maintain positive relations with customers.
- Resolved customer complaints promptly, ensuring their satisfaction.
- Processed cash and card payments with accuracy to maintain financial integrity.
- Recognised cross-selling opportunities thus contributing positively towards overall store sales.
- Participated actively in team meetings sharing insights on improving operational efficiency.
- Demonstrated excellent product knowledge for improved customer confidence.
- Maintained high standards of cleanliness throughout the store, enhancing overall ambiance and shopping experience.
- Built lasting relationships with clients through customer service interactions.
- Built rapport with new and existing customers to boost client retention.
Education
GCSEs - GCSEs
Driffield School & Sixth Form
East Riding of Yorkshire 09.2006 - 07.2011
A-Levels - A-Levels
Driffield School & Sixth Form
East Riding of Yorkshire 09.2011 - 07.2013
Skills
- Proactive engagement
- Resilience building
- Attention to Detail
- Conflict Resolution
- Report-writing
- Exceptional problem solver
- Teamwork
- Compassionate listening
- Professional composure
- Patience and tolerance
Accomplishments
Additional Achievements:
Bronze Duke of Edinburgh's Award - October 2011
BTEC Level 2 Diploma in Public Service - May 2012 - Pass
Excellence in Policing Award - 2020
SFJ Award Level 3 Diploma in Policing - November 2022
Timeline
Police Constable
South Yorkshire Police
07.2020 - Current
Police Community Support Officer
Humberside Police
10.2016 - 07.2020
Customer Retail Assistant
Three UK
06.2015 - 10.2016
A-Levels - A-Levels
Driffield School & Sixth Form
09.2011 - 07.2013
GCSEs - GCSEs
Driffield School & Sixth Form
09.2006 - 07.2011
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