Patru Piroska
Horsham,United Kingdom
Summary
Resourceful professional with a motivational approach, eager to work hard. Demonstrated strong leadership and problem-solving skills, coupled with a keen ability to drive team performance and foster collaboration. Poised to deliver impactful results, enhancing operational efficiency and team productivity.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Police constable
Sussex Police
Brighton, Brighton and Hove
01.2023 - Current
- Upheld law and order through proactive policing strategies.
- Responded quickly to emergencies, leading calm, effective negotiations with suspects to diffuse highly charged situations.
- Made quick decisions during high-stress situations, minimising danger to the public and fellow officers.
- Prepared crime reports and carried out thorough investigations into reported incidents.
- Conducted investigations and prepared case files for the Crown Prosecution Service (CPS).
Operations manager
juha.co.uk
Lingfield, Surrey
01.2018 - 12.2022
- Planned, directed and controlled all import activities daily whilst ensuring maximum productivity.
- Managed and developed direct reporting staff, focusing on training requirements and general development in conjunction with performance appraisals to meet business needs.
- Developed and maintained good relationships with Timber and Builder Merchants, international suppliers, and transport companies.
- Handled the organisation's logistics whilst driving sales.
- Monitored work practices and ensured that correct procedures were used at all times.
- Represented the organisation at conferences and business events.
Sales Administrator
juha.co.uk
Lingfield, Surrey
02.2017 - 12.2017
- Processed customer orders and enquiries, ensured all orders were checked and resolved issues.
- Monitored stock levels promptly, informing suppliers of replenishment needs.
- Established and confirmed lead times to fulfil the orders and arranged freight.
- Cultivated strong relationships with customers, suppliers, and other industry players to ensure smooth operations.
- Facilitated the preparation of contracts and assisted in closing deals effectively. Assisted with compiling and distributing price lists to buying groups.
Branch Supervisor
Hertz UK Limited
London, United Kingdom
04.2010 - 01.2017
- Extensive experience gained within multiple locations, such as London Marble Arch, London Victoria, London Russell Square, Gatwick Airport
- Ensured smooth branch operations by overseeing daily activities, with the key focus being on revenue growth, people management, cost control and customer service,
- Supervised branch personnel for improved performance standards.
- Conducted employee performance reviews to maintain high standards of work quality.
- Staffed and directed a sales team and provided leadership towards achieving maximum profitability and growth in line with company visions and values.
- Handled customer complaints promptly, ensuring customer retention.
- Ensured compliance with company policies and procedures for smooth operational flow.
Customer Service Assistant
Blackjack Promotions
Gatwick Airport, United Kingdom
05.2008 - 03.2010
- Prepared passengers for security
Customer Service Representative
Hertz UK Limited
Gatwick Airport, United Kingdom
07.2008 - 03.2010
- Ensured the delivery of first-class service to all customers with emphasis on NPS, selling and revenue maximisation
- Promoted the sale of ancillary products, optimise Key Performance Indicators (KPIs) and optimise usage of the assets of the branch
- Maintained up-to-date knowledge, resulting in effective product promotion.
General Assistant
La Boheme Limited, Druckers Vienna Patisserie
Crawley, United Kingdom
11.2007 - 06.2008
- Provided a friendly, informative and efficient service to the customers at the front counters
Customer Service Assistant
Select Service Partner, Marks and Spencer Simply Food
Gatwick Airport, United Kingdom
06.2007 - 11.2007
- Assisted customers with product inquiries for enhanced shopping experience.
Area Sales Representative
S.C. GecorCom S.R.L.
Oradea, Romania
12.2006 - 05.2007
- Developed a database of qualified leads through referrals, telephone, networking and face-to-face meetings.
- Managed regional sales quotas for optimal performance.
- Expanded customer base through proactive networking and relationship building.
- Maximised all opportunities in closing a sale, resulting in the taking of market share from larger competitors.
- Negotiated contracts, securing advantageous terms for the company.
- Achieved monthly sales and performance KPIs for improved team success.
Sales Counselor
S.C 2000 Gecor S.R.L
Cluj Napoca, Romania
10.2006 - 12.2006
- Company profile: interior design
- Boosted sales from showroom visitors and online inquiries, followed by a dynamic sales process via home visits for presenting visionary creations and quotations, closing sales efficiently.
Social worker, women’s counselor
Association of Women Against Domestic Violence-ARTEMIS
Cluj Napoca, Romania
04.2004 - 10.2006
- Company Overview: Shelter for Women and their Children, Victims of Domestic Violence, NGO
- Individual and group counselling, crisis intervention, project writing, public relations, fundraising
- Provided crisis intervention during high-stress situations, ensuring immediate support was delivered.
- Responded calmly to manage crises and emergency situations.
- Collaborated with other professionals in health and social care to coordinate holistic support.
Education
Diploma of Higher Education - Professional Policing Practice
Middlesex University
London 01.2023 - 01.2025
Diploma of Higher Education - Social Work And Sociology
Babes Bolyai University
Cluj Napoca, Romania /1999 - /2003
High School Diploma - Foreign Langiages
Bod Peter High School
Romania /1995 - /1999
Skills
Critical Thinking
Expertise in evaluating situations, pinpointing potential risks, and strategizing effective responses
Leadership
Ability to take control, lead teams and offer guidance during challenging incidents, operations and emergencies
Effective Communication
Proficient verbal and written communication skills, key when engaging with a variety of individuals and handling complex scenarios in any environment
Conflict Resolution
Proficient in alleviating tensions and maintaining tranquillity, prioritising public safety
Innovative Problem-Solving
Employing creativity and innovation to deliver solution-oriented outcomes, integrating critical thinking with a proactive approach
Adaptability and Resilience
Demonstrating flexibility and resilience in adapting to change and overcoming adversities
Continual Professional Development
Committed to lifelong learning with a growth mindset, continuously seeking knowledge enhancement
Negotiating and Influencing
Skilled in negotiating and influencing, fostering peaceful resolutions
Resourcefulness
Being creative and innovative in problem solving
Collaboration and Teamwork
Thriving within diverse teams, emphasising collaboration and cultural awareness
Positivity
Exhibiting an upbeat, positive and eager attitude, inspiring confidence and positivity in challenging situations
Self-Motivation and Trustworthiness
Demonstrating initiative and reliability, suitable for hybrid working environments where self-direction is essential
Decision Making
Competent in making sound, prompt decisions in critical and high-stress situations
Crisis Management
Capable of managing critical incidents with a focus on safety, resources and resolution
Investigative Skills
Gathering evidence and conducting comprehensive investigations effectively
Integrity and Professional Ethics
Upholding moral principles, ensuring fairness and integrity
Community and Multi-Agency Engagement
Engaging with the community and other agencies/stakeholders, through proactive outreach and policing initiatives
Strategic Thinking
The ability to think strategically and see the bigger picture
Analytical
Analysing data to guide informed decision-making and process improvements
Technological Literacy
Competent in the use of Windows products and sector specific tools and software
Languages
English
Fluent
Hungarian
Native
Romanian
Fluent
Custom
- Leadership Journey Course, 11/01/11, Uxbridge, UK
- Regional Workshop in Service Based Sales "Customer Focused Selling", 11/13/10, Uxbridge-UK Training and Development Department
- Regional Workshop in Revenue Realisation and Management, 06/30/09, Stansted, UK
- Course of training in Operations Induction, 07/22/08 - 07/24/08, Uxbridge UK
- Psychodrama training, 2003-2004, Cluj Napoca, Romania
- Training course of Group Supervisor, 07/12/04, Cluj Napoca, Romania
- Workshop on the topic of formation and supervisor in the specific work with the victims of domestic violence, 2003, Cluj Napoca, Romania
- Probationer Women’s Counselor at AWAV Artemis, 2001-2004, Cluj Napoca, Romania
Personal Information
- Date of birth: 07/11/81
- Gender: Female
- Marital status: Married
Timeline
Police constable
Sussex Police
01.2023 - Current
Diploma of Higher Education - Professional Policing Practice
Middlesex University
01.2023 - 01.2025
Operations manager
juha.co.uk
01.2018 - 12.2022
Sales Administrator
juha.co.uk
02.2017 - 12.2017
Branch Supervisor
Hertz UK Limited
04.2010 - 01.2017
Customer Service Representative
Hertz UK Limited
07.2008 - 03.2010
Customer Service Assistant
Blackjack Promotions
05.2008 - 03.2010
General Assistant
La Boheme Limited, Druckers Vienna Patisserie
11.2007 - 06.2008
Customer Service Assistant
Select Service Partner, Marks and Spencer Simply Food
06.2007 - 11.2007
Area Sales Representative
S.C. GecorCom S.R.L.
12.2006 - 05.2007
Sales Counselor
S.C 2000 Gecor S.R.L
10.2006 - 12.2006
Social worker, women’s counselor
Association of Women Against Domestic Violence-ARTEMIS
04.2004 - 10.2006
Diploma of Higher Education - Social Work And Sociology
Babes Bolyai University
/1999 - /2003
High School Diploma - Foreign Langiages
Bod Peter High School
/1995 - /1999
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