Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
Generic

Courtney Harvey

Glasgow,Glasgow City

Summary

Friendly and proactive individual with excellent communication and teamwork abilities, blended with problem-solving and customer service skills. Demonstrates adaptability and keen attention to detail in fast-paced environments. Committed to enhancing guest experiences and contributing to success of job role.

Overview

11
11
years of professional experience
2015
2015
years of post-secondary education

Work history

Hospitality team member

SSP Food Travel Experts
Glasgow airport, scotland
03.2022 - Current
  • whilst working for SSP i have worked in a few different units for the company including pop up bars, Bars, Lounge and currently a cafe.
  • I have worked as a team in previous units and now currently working in a one man unit ensuring the unit is clean, tidy and stocked ensuring excellent customer service.
  • Streamlined communication between kitchen and floor staff for efficient service.
  • Handled complaints in a professional manner to maintain brand reputation.
  • Maintained high levels of customer service by promptly addressing guest queries.
  • Served meals professionally, enhancing overall dining experience.
  • Prepared tables swiftly, improving turnover rate.
  • Brought positive can-do attitude and passion for customer service to solve service issues.
  • Assisted in training new staff members, helping them acclimatise quickly to job demands.
  • Kept up-to-date knowledge about menu items, guiding customers effectively.
  • Managed take-away orders efficiently, catering to the needs of busy customers.

Crew Member

Mcdonalds
Glasgow
03.2018 - 03.2022
  • I was a member in the kitchen, My job varies from shift.
  • These jobs include screen initiator where I ensure all orders are passed down the line so no items are missed, Dressing of wraps/ burgers and finishing where food is wrapped and boxed, batch cooking where food is cooked to the correct levels.
  • Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
  • Collaborated with team members to maintain a friendly work environment promoting productivity.
  • Handled high-pressure situations calmly providing solutions promptly.

Saturday Support/ Junior Beauty Therapist

Napier Hair and Beauty Salon
Paisley
05.2014 - 01.2018
  • Started job as high school work experience and got offered the job.
  • My role was Saturday support, In this role I offered and served hot/cold beverages and complementary hand massages to clients.
  • I ensured that stations were set up for hair stylists and the beauty therapists for their appointments and ensured salon was tidy at all times.
  • In 2017 my roll became junior beauty therapist where I offered beauty treatments to paying clients and assisted beauty therapists.
  • Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.

Education

National 5 - English, Biology, Business management, Music, Hospitality, Mathematics, History

St Andrews Academy

HNC - Beauty Therapy, Research skills, Wellness Therapies: Body structures and benefits of treatments, Information and communication technology, Communication, Numeracy, Beauty: Facial Techniques, Beauty: Facial treatment packages, Commercial experiences, Tinting: Eyebrow and Eyelash, Manicure, Pedicure, Body Massage: Swedish, Bamboo, Hot stone, Waxing: Full leg, Half leg, Arm, Under arm, Bikini, Upper lip, Eyebrow, Chin, Chest, Back, Face Electrotherapy, Body Electrotherapy

West College Scotland

Skills

  • Drink serving
  • Special dietary needs understanding
  • Items display set-up
  • Responsive engagement
  • Cash handling accuracy
  • Communication excellence
  • Fast-Paced work adaptability
  • Peer collaboration
  • Patience under pressure
  • Complaint handling
  • Effective listening

Personal Information

Date of birth: 05/03/99

Timeline

Hospitality team member

SSP Food Travel Experts
03.2022 - Current

Crew Member

Mcdonalds
03.2018 - 03.2022

Saturday Support/ Junior Beauty Therapist

Napier Hair and Beauty Salon
05.2014 - 01.2018

HNC - Beauty Therapy, Research skills, Wellness Therapies: Body structures and benefits of treatments, Information and communication technology, Communication, Numeracy, Beauty: Facial Techniques, Beauty: Facial treatment packages, Commercial experiences, Tinting: Eyebrow and Eyelash, Manicure, Pedicure, Body Massage: Swedish, Bamboo, Hot stone, Waxing: Full leg, Half leg, Arm, Under arm, Bikini, Upper lip, Eyebrow, Chin, Chest, Back, Face Electrotherapy, Body Electrotherapy

West College Scotland

National 5 - English, Biology, Business management, Music, Hospitality, Mathematics, History

St Andrews Academy
Courtney Harvey