Friendly and proactive individual with excellent communication and teamwork abilities, blended with problem-solving and customer service skills. Demonstrates adaptability and keen attention to detail in fast-paced environments. Committed to enhancing guest experiences and contributing to success of job role.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
Work history
Hospitality team member
SSP Food Travel Experts
Glasgow airport, scotland
03.2022 - Current
whilst working for SSP i have worked in a few different units for the company including pop up bars, Bars, Lounge and currently a cafe.
I have worked as a team in previous units and now currently working in a one man unit ensuring the unit is clean, tidy and stocked ensuring excellent customer service.
Streamlined communication between kitchen and floor staff for efficient service.
Handled complaints in a professional manner to maintain brand reputation.
Maintained high levels of customer service by promptly addressing guest queries.
Served meals professionally, enhancing overall dining experience.
Prepared tables swiftly, improving turnover rate.
Brought positive can-do attitude and passion for customer service to solve service issues.
Assisted in training new staff members, helping them acclimatise quickly to job demands.
Kept up-to-date knowledge about menu items, guiding customers effectively.
Managed take-away orders efficiently, catering to the needs of busy customers.
Crew Member
Mcdonalds
Glasgow
03.2018 - 03.2022
I was a member in the kitchen, My job varies from shift.
These jobs include screen initiator where I ensure all orders are passed down the line so no items are missed, Dressing of wraps/ burgers and finishing where food is wrapped and boxed, batch cooking where food is cooked to the correct levels.
Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
Collaborated with team members to maintain a friendly work environment promoting productivity.
Started job as high school work experience and got offered the job.
My role was Saturday support, In this role I offered and served hot/cold beverages and complementary hand massages to clients.
I ensured that stations were set up for hair stylists and the beauty therapists for their appointments and ensured salon was tidy at all times.
In 2017 my roll became junior beauty therapist where I offered beauty treatments to paying clients and assisted beauty therapists.
Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
Education
National 5 - English, Biology, Business management, Music, Hospitality, Mathematics, History
St Andrews Academy
HNC - Beauty Therapy, Research skills, Wellness Therapies: Body structures and benefits of treatments, Information and communication technology, Communication, Numeracy, Beauty: Facial Techniques, Beauty: Facial treatment packages, Commercial experiences, Tinting: Eyebrow and Eyelash, Manicure, Pedicure, Body Massage: Swedish, Bamboo, Hot stone, Waxing: Full leg, Half leg, Arm, Under arm, Bikini, Upper lip, Eyebrow, Chin, Chest, Back, Face Electrotherapy, Body Electrotherapy
West College Scotland
Skills
Drink serving
Special dietary needs understanding
Items display set-up
Responsive engagement
Cash handling accuracy
Communication excellence
Fast-Paced work adaptability
Peer collaboration
Patience under pressure
Complaint handling
Effective listening
Personal Information
Date of birth: 05/03/99
Timeline
Hospitality team member
SSP Food Travel Experts
03.2022 - Current
Crew Member
Mcdonalds
03.2018 - 03.2022
Saturday Support/ Junior Beauty Therapist
Napier Hair and Beauty Salon
05.2014 - 01.2018
HNC - Beauty Therapy, Research skills, Wellness Therapies: Body structures and benefits of treatments, Information and communication technology, Communication, Numeracy, Beauty: Facial Techniques, Beauty: Facial treatment packages, Commercial experiences, Tinting: Eyebrow and Eyelash, Manicure, Pedicure, Body Massage: Swedish, Bamboo, Hot stone, Waxing: Full leg, Half leg, Arm, Under arm, Bikini, Upper lip, Eyebrow, Chin, Chest, Back, Face Electrotherapy, Body Electrotherapy
West College Scotland
National 5 - English, Biology, Business management, Music, Hospitality, Mathematics, History