Courtney Harvey
Glasgow,Glasgow City
Summary
Friendly and proactive individual with excellent communication and teamwork abilities, blended with problem-solving and customer service skills. Demonstrates adaptability and keen attention to detail in fast-paced environments. Committed to enhancing guest experiences and contributing to success of job role.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
Work history
Hospitality team member
SSP Food Travel Experts
Glasgow airport, scotland
03.2022 - Current
- whilst working for SSP i have worked in a few different units for the company including pop up bars, Bars, Lounge and currently a cafe.
- I have worked as a team in previous units and now currently working in a one man unit ensuring the unit is clean, tidy and stocked ensuring excellent customer service.
- Streamlined communication between kitchen and floor staff for efficient service.
- Handled complaints in a professional manner to maintain brand reputation.
- Maintained high levels of customer service by promptly addressing guest queries.
- Served meals professionally, enhancing overall dining experience.
- Prepared tables swiftly, improving turnover rate.
- Brought positive can-do attitude and passion for customer service to solve service issues.
- Assisted in training new staff members, helping them acclimatise quickly to job demands.
- Kept up-to-date knowledge about menu items, guiding customers effectively.
- Managed take-away orders efficiently, catering to the needs of busy customers.
Crew Member
Mcdonalds
Glasgow
03.2018 - 03.2022
- I was a member in the kitchen, My job varies from shift.
- These jobs include screen initiator where I ensure all orders are passed down the line so no items are missed, Dressing of wraps/ burgers and finishing where food is wrapped and boxed, batch cooking where food is cooked to the correct levels.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Handled high-pressure situations calmly providing solutions promptly.
Saturday Support/ Junior Beauty Therapist
Napier Hair and Beauty Salon
Paisley
05.2014 - 01.2018
- Started job as high school work experience and got offered the job.
- My role was Saturday support, In this role I offered and served hot/cold beverages and complementary hand massages to clients.
- I ensured that stations were set up for hair stylists and the beauty therapists for their appointments and ensured salon was tidy at all times.
- In 2017 my roll became junior beauty therapist where I offered beauty treatments to paying clients and assisted beauty therapists.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
Education
National 5 - English, Biology, Business management, Music, Hospitality, Mathematics, History
St Andrews Academy
HNC - Beauty Therapy, Research skills, Wellness Therapies: Body structures and benefits of treatments, Information and communication technology, Communication, Numeracy, Beauty: Facial Techniques, Beauty: Facial treatment packages, Commercial experiences, Tinting: Eyebrow and Eyelash, Manicure, Pedicure, Body Massage: Swedish, Bamboo, Hot stone, Waxing: Full leg, Half leg, Arm, Under arm, Bikini, Upper lip, Eyebrow, Chin, Chest, Back, Face Electrotherapy, Body Electrotherapy
West College Scotland
Skills
- Drink serving
- Special dietary needs understanding
- Items display set-up
- Responsive engagement
- Cash handling accuracy
- Communication excellence
- Fast-Paced work adaptability
- Peer collaboration
- Patience under pressure
- Complaint handling
- Effective listening
Personal Information
Date of birth: 05/03/99
Timeline
Hospitality team member
SSP Food Travel Experts
03.2022 - Current
Crew Member
Mcdonalds
03.2018 - 03.2022
Saturday Support/ Junior Beauty Therapist
Napier Hair and Beauty Salon
05.2014 - 01.2018
HNC - Beauty Therapy, Research skills, Wellness Therapies: Body structures and benefits of treatments, Information and communication technology, Communication, Numeracy, Beauty: Facial Techniques, Beauty: Facial treatment packages, Commercial experiences, Tinting: Eyebrow and Eyelash, Manicure, Pedicure, Body Massage: Swedish, Bamboo, Hot stone, Waxing: Full leg, Half leg, Arm, Under arm, Bikini, Upper lip, Eyebrow, Chin, Chest, Back, Face Electrotherapy, Body Electrotherapy
West College Scotland
National 5 - English, Biology, Business management, Music, Hospitality, Mathematics, History
St Andrews Academy