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Accomplished professional with extensive expertise in retail operations and business management, demonstrating a strong understanding of compliance and health and safety standards. Proven track record in effective delegation, supervisory roles, and recruitment practices, ensuring reliable follow-through and exceptional leadership proficiency. Adept at customer relationship building, product display creativity, and promotions execution, with a proactive approach to time management and sales analytics. Committed to training and development, inventory management, and conflict resolution while maintaining excellent communication skills. Career goals include advancing strategic initiatives that enhance operational efficiency and customer satisfaction.

I am a hardworking, reliable and resilient person. I have many years of experience in hospitality and customer service. I am a fast learner who is open to learning new skills that can benefit myself, my employer and my colleagues. I am target-driven with extensive expertise leading high-performing teams. I boost profitability and company growth through motivational leadership, outstanding service and smooth operational management.

I'm very chatty, friendly and confident with customers to ensure they have a great experience. I prefer fast paced environments that require multitasking and efficiency as these are two of my top skills. Teamwork is very important to me and I love to create an environment that enables staff to feel comfortable and work hard; so they enjoy their time at work.

Proactive Assistant Manager with knack for boosting team productivity and enhancing customer satisfaction. Excel at streamlining operations and implementing innovative solutions, resulting in smoother workflows and higher client retention. Driven to provide excellent customer service and working towards and exceling selling targets set.

After leaving school, I joined the Army Foundation College, where I completed 49 weeks of training. During this time, I developed key skills and values including discipline, respect for others, loyalty, teamwork, and resilience. Upon completing basic training, I moved to Catterick Garrison for a 12-week intensive training course, which I successfully passed.
Following this, I was posted to Bulford Barracks, serving with 5 Rifles Armoured Dismounted Battalion. After three months in this role, and following careful consideration and discussions with my brother, who has served in the Army for six years, I decided that a military career was not the right long-term path for me.
After leaving the Army, I joined Goals. Within six months, I was promoted to Shift Supervisor, achieving this over colleagues with three to four years’ experience. After two months in this role, I applied for Assistant Manager. Although unsuccessful initially, I reapplied when another position became available and was successful.
I have now been an Assistant Manager for over one year, and have worked at Goals for a total of two years and two months. In this time, I have:

  Managed teams of up to seven staff per shift
  Overseen daily operations
  Created and managed rotas
  Organised and delivered tournaments, functions, and children’s parties
  Managed food and beverage sales
  Led team meetings and fire drills
  Ensured pitch safety and compliance
  Supported recruitment, disciplinary processes, and staff development

My next career goal is to progress to General Manager. While I am aware my age (currently 19, turning 20 in January) may be perceived as a limitation, I believe my rapid progression, leadership experience, and strong work ethic demonstrate my readiness for increased responsibility.

 Driven professional with knack for leadership, problem-solving and achieving KPIs. Bringing strong organisational and communication skills. Demonstrated ability to manage teams and projects with focus on productivity and collaboration. Committed to driving positive outcomes and fostering supportive work environment to keep staff morale high and promoting employee engagement 

Connor Upton

Summary

Overview

Work history

Assistant manager

Supervisor

Supervisor

Education

A-Levels - Sports Science

FA level 1 - Football Coaching

UEFA C - Football Coaching

Skills

Certification

References

Timeline

Assistant manager

Supervisor

Supervisor

UEFA C - Football Coaching

FA level 1 - Football Coaching

A-Levels - Sports Science

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