Connor Rowley

• Managed cash flow, ensuring correct transaction procedures were followed.
• Maintained clean premises, promoting a welcoming atmosphere for patrons.
• Monitored bar equipment maintenance to avoid operational disruptions during service hours.
• Assisted in menu development, considering current trends and customer preferences.

Assisted in setting up the new Mangos Sports Bar venue.

Managed stock, rotas, hiring processes, DJ Coordination, event planning, cocktail development, social media presence, and daily cash-ups.

• Created a positive work environment and ensured that staff were able to work as effectively as possible whilst still being able to have fun in the workplace in order to avoid low morale.

• Monitored sales performance and adjusted strategies to ensure we are selling in demand product & making sure we have the correct stock levels to reflect this.

• Delegated tasks to team members efficiently improving overall productivity.

• Maintained high standards of bar cleanliness, making sure no surface got left uncleaned, making sure staff were aware of cleaning up as they go etc

• Supervised bar staff, resulting in improved service quality.
• Improved customer satisfaction with efficient complaint resolution procedures.
• Fostered good relationships with regular patrons which increased customer loyalty towards the establishment.
• Maintained high standards of cleanliness by implementing strict hygiene rules.
• Trained new team members to improve their skills and performance.
• Oversaw bar operation, ensuring excellent guest service at all times.

• Demonstrated knowledge of drink recipes for improved customer experience.
• Recommended drinks to customers, increasing overall sales.
• Collaborated with team members to provide seamless service during busy periods.
• Assisted in menu planning offering innovative ideas based on popular preferences.