Connor O’Donoghue
Wokingham,Berkshire
Summary
Hardworking and approachable Economics student at the University of Bristol with over three years of customer service and hospitality experience. Experienced in providing excellent service in busy, fast-paced environments through roles at Royal Ascot and Waitrose. Confident working as part of a team, handling customers professionally and staying calm under pressure. Reliable, adaptable and enthusiastic about delivering a positive experience for every customer.
Overview
4
4
years of professional experience
Work history
Hospitality assistant
Royal Ascot
Ascot, Berkshire
2023.06 - Current
- Served 250+ guests per shift within the new bar enclosure during the 2026 race week, maintaining a high standard of customer service in a busy environment.
- Managed stock shortages efficiently while maintaining service levels during periods of intense pressure.
- Worked across multiple hospitality roles, adapting quickly to the different requirements of each position.
- Nominated for the Ascot Customer Service Award in recognition of exceptional customer service.
Customer service assistant
Waitrose & Partners
Wokingham, Berkshire
2022.09 - 2024.09
- Delivered efficient customer service and handled transactions accurately during high-volume trading periods.
- Supported both till and stock teams, moving between responsibilities according to operational needs.
- Helped maintain efficient store operations while working as part of a team.
- Contributed to the branch achieving 80% customer satisfaction, improving from 70% in 2024.
Education
Bachelor of Science - Economics
University of Bristol
Bristol 09/2025 -
A-Levels - Mathematics, Economics, Geography
St Crispins
Wokingham 09/2023 - 07/2025
Skills
- Customer Service
- Communication
- Till & Cash Handling
- Reliability & Punctuality
- Working Under Pressure
- Adaptability
Affiliations
- Bristol Golf Society
- Bristol Football
- Solo Travelling
Timeline
Hospitality assistant
Royal Ascot
2023.06 - Current
Customer service assistant
Waitrose & Partners
2022.09 - 2024.09
Bachelor of Science - Economics
University of Bristol
09/2025 -
A-Levels - Mathematics, Economics, Geography
St Crispins
09/2023 - 07/2025