Connie Jess
Troon,South Ayrshire
Summary
A friendly, enthusiastic, and customer-focused individual with a natural ability to create a welcoming and positive environment. Experienced in working with the general public within the catering industry, delivering high standards of service in fast-paced settings. Demonstrates excellent communication skills, teamwork, and the ability to remain calm and professional under pressure. Passionate about hospitality and committed to ensuring customers have a safe, enjoyable, and memorable experience—reflecting TUI’s focus on delivering outstanding holiday journeys from start to finish.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Senior food and beverage server
KidzPlay
Prestwick, South Ayrshire
2023.05 - Current
- Demonstrated extensive knowledge of menu items, resulting in improved customer ordering process.
- Resolved customer complaints swiftly, retained high levels of customer loyalty.
- Handled cash transactions accurately, upheld financial integrity of establishment.
- Served customers efficiently during peak hours whilst maintaining high quality service.
- Assisted in inventory control, minimised waste through careful stock management.
- Ensured customer satisfaction by promptly serving food and beverages.
- Performed end-of-day cleaning duties as part of closing procedures ensuring a clean start every morning.
- Enhanced guest experience with professional and courteous service..
- Delivered quality service by providing warm and welcoming environment.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Trained new staff members on restaurant protocols, improved team performance.
Education
Scottish Qualifications Certificate -
Prestwick Academy
Ayrshire 2021.08 - 2026.05
Skills
- Resilient under pressure
- Cash handling accuracy
- Positive attitude cultivation
- High-Level multitasking
- Flexible schedule management
- Superior customer service
- Health and Safety Compliance
- Reliable decision making
- Able to handle complaints
- Time management
References
References available upon request.
Timeline
Senior food and beverage server
KidzPlay
2023.05 - Current
Scottish Qualifications Certificate -
Prestwick Academy
2021.08 - 2026.05