Lauren Hunt
Stanstead Abbotts,Hertfordshire
Summary
Accomplished professional with extensive expertise in the hospitality industry, demonstrating exceptional skills in staff management, customer service excellence, and operational efficiency. Proven track record in F&B inventory management, food hygiene compliance, and event management. Adept at budget management and interdepartmental coordination to ensure seamless operations. Resilient under pressure with a strong focus on complaint resolution and enhancing guest experiences. Career goals include leveraging comprehensive industry knowledge to drive operational success in a retail or hospitality environment.
Overview
16
16
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Food and Beverage Manager
The Hertfordshire Golf & Country Club
Broxbourne, Hertfordshire
2023.04 - Current
- Full ownership of the food and beverage department, consistent of two bars, main restaurant, function spaces and on course halfway house.
- Led the front of house team to deliver outstanding hospitality operations and seamless service during peak hours.
- Implemented strict cleanliness protocols across the entire establishment, reinforcing hygiene standards consistently upheld by staff members.
- Conducted regular inspections of restaurant facilities to maintain health and safety compliance.
- Ensured adherence to legal regulations regarding alcohol consumption within premises, upholding brand integrity at all times.
- Hired and trained new staff members on company policies, ensuring consistent service standards.
- Streamlined inventory management, minimising waste and maximising profit margins.
- Worked closely with HOD's and event coordinators to successfully host numerous private functions such as weddings, parties and golf days.
- Improved customer satisfaction through development of innovative food and beverage menus working co-operatively with the Head Chef.
- Collaborated with kitchen staff to ensure high-quality meal preparation and presentation.
- Mediated customer complaints with tact and professionalism, preserving the establishment's reputation.
- Monitored budget allocation closely to prevent overspending whilst maintaining operational efficiency.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
Membership & Events Sales Manager
The Hertfordshire Golf & Country Club
Broxbourne, Hertfordshire
2018.08 - 2023.04
- Managed a sales team of 4 and a reception team of 8, completed all staff onboarding and training.
- Regularly exceeded set sales targets, assisting and guiding the team and in turn growing the membership base from 1100 to over 1600.
- Improved member retention through open communication with the membership, and providing effective resolutions to issues raised.
- Increased the amount of event bookings across the whole club.
- Curated a structured annual marketing plan which covered both membership and event revenue increases.
- Managed all social media platforms and marketing.
- Created and managed annual departmental budget.
Membership & Events Sales Executive
The Hertfordshire Golf & Country Club
Broxbourne, Hertfordshire
2016.12 - 2018.08
- Surpassed sales goals consistently, driving revenue growth for the company.
- Enhanced membership subscriptions through targeted sales strategies that engaged prospective members.
- Increased the number of events for all occasions booked at The Hertfordshire.
- Utilised CRM systems that improved tracking of sales activities and client interactions.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
DSS Clerk
Tesco
Stevenage, Hertfordshire
2015.03 - 2016.12
- Confirmed all deliveries from suppliers, resolving issues with missing, late, or early deliveries to maintain supply chain efficiency.
- Completed necessary financial documents to ensure all suppliers receive the correct invoices and receipts.
- Inputted all data onto relevant delivery software programmes, confirming transfers both in and out of store.
- Sent back returns to suppliers and completed all miscellaneous tasks related to all the deliveries for each department in store, including all Pharmaceuticals.
Stock Controller
Tesco
2014.09 - 2016.12
- Counted stock, investigated out of stock products, identified reasons for missing stock, and completed paperwork and admin tasks daily.
- Ensured adequate stock levels for projected sales by assessing trends and identifying shrink levels.
- Conducted high value stock item counts daily and assisted line manager with resolving issues to minimise store stock loss.
Retail Operative
Primark
, High Wycombe
2012.09 - 2014.09
- Processing new stock and filling the shop floor.
- Merchandised and created feature walls and maintained high shop standards.
- Ensured accurate cash handling and good customer service during customer transactions.
- Dealing with customer inquiries, complaints and refunds/exchanges on the customer service desk.
- Fulfilled targets and completed tasks set by department manager to support team objectives.
Golf Ambassador
BB&O Golf partnership
2011.01 - 2014.06
- Increased community awareness of BB&O Golf Partnership through targeted events, fostering greater local interest in golf.
- Assisted with the organisation and running of junior golf coaching and events in the Berks, Bucks and Oxon area.
- Assisted with the running of free ‘Get into Golf' taster events at different locations in Berks, Bucks and Oxon.
Event Assistant
Ladies European Tour
2013.08 - 2013.08
- Coordinated logistics for Pro-Am event, assisting starters and maintaining pace of play.
- Greeted players during events, providing information and support.
- Managed competition information tent for spectators, collecting data for LET.
- Sold event programmes and supported general activities to ensure smooth event operation.
Player Liaison and Data Collector
Ladies European Tour
2012.08 - 2012.08
- Collaborated with staff at Buckinghamshire Golf Club to ensure seamless operation of player's lounge during Ladies British Masters tournament week.
- Responded to general inquiries from players and guests while collecting spectator data for LET newsletter.
Activity leader
Oxford International Education Group
2012.07 - 2012.08
- Coordinated airport transfers and led excursions for 50 international students, supervising meal times and lights out while communicating with group leaders and students about all activities during Summer Camp.
Kitchen Assistant
The Bull at Gosmore
Gosmore, Hertfordshire
2009.09 - 2011.08
- Assisted with food preparation and cleaning in the kitchen.
- Regularly helped the manager with front of house activities and arranged tables for events.
- Performed errands for manager, processed cash transactions accurately to support daily operations.
Work Experience
The Manor of Groves Golf Club and Hotel
2009.10 - 2009.10
- Completed various tasks in the Pro Shop and assisted the Club Professional during lessons and around the Golf Club. Helped the Ladies Captain greet the guests, process scorecards/scoreboards, arranged tables and helped with other various tasks at the Ladies Open event.
Education
BA (Hons) 2:1 - Sports Management and Golf Studies
Buckinghamshire New University
High Wycombe 2011.09 - 2014.06
A2 levels - Geography, Media Studies, Biology
Hitchin Girls School
Hertfordshire 2010.09 - 2011.07
A-Levels - Fine Art, Media Studies, Biology, Geography
Hitchin Girls School
Hertfordshire 2009.09 - 2010.07
GCSEs - Maths, English, Media Studies, Biology, Chemistry, Physics, Geography, Fine Art, P.E, German
Hitchin Girls School
Hertfordshire 2007.09 - 2009.07
Level 3 NVQ - Achieving Excellence In Sports Performance
Mill Ride Golf Club
Berkshire 2010.07 - 2011.07
Level 2 BTEC - Business Studies
Hitchin Girls School
Hertfordshire 2007.09 - 2009.07
Level 2 Key Skills - ICT
Hitchin Girls School
Hertfordshire 2007.09 - 2009.07
Skills
- Staff management
- Resilient under pressure
- Customer service excellence
- Hospitality industry understanding
- F&B inventory management
- Food hygiene compliance
- Event management
- Budget management
- Interdepartmental coordination
- Operational efficiency
- Complaint resolution
Affiliations
- Playing golf
- Watching sports
- Gym
- Arts and crafts
- Socialising with friends and family
Certification
Level 3 Food Hygiene and Safety in Catering - High Speed Training - (valid until 13.01.2029)
First Aid at Work - FRFA - (valid until 8.4.28)
All below: Stallard Kane - (valid until 31.10.26)
Manual Handling
Working at Height
Display Screen Equipment and Workstation Safety
Fire Safety
COSHH
Lone Working
Stress Awareness
Health and Wellbeing
Personal Protective Equipment
References
References available upon request.
ADDITIONAL INFORMATION
- Full, clean driving license and own car.
- Available to start work within 2 weeks of acceptance.
- Very flexible to work a wide range of hours.
Timeline
Food and Beverage Manager
The Hertfordshire Golf & Country Club
2023.04 - Current
Membership & Events Sales Manager
The Hertfordshire Golf & Country Club
2018.08 - 2023.04
Membership & Events Sales Executive
The Hertfordshire Golf & Country Club
2016.12 - 2018.08
DSS Clerk
Tesco
2015.03 - 2016.12
Stock Controller
Tesco
2014.09 - 2016.12
Event Assistant
Ladies European Tour
2013.08 - 2013.08
Retail Operative
Primark
2012.09 - 2014.09
Player Liaison and Data Collector
Ladies European Tour
2012.08 - 2012.08
Activity leader
Oxford International Education Group
2012.07 - 2012.08
BA (Hons) 2:1 - Sports Management and Golf Studies
Buckinghamshire New University
2011.09 - 2014.06
Golf Ambassador
BB&O Golf partnership
2011.01 - 2014.06
A2 levels - Geography, Media Studies, Biology
Hitchin Girls School
2010.09 - 2011.07
Level 3 NVQ - Achieving Excellence In Sports Performance
Mill Ride Golf Club
2010.07 - 2011.07
Work Experience
The Manor of Groves Golf Club and Hotel
2009.10 - 2009.10
A-Levels - Fine Art, Media Studies, Biology, Geography
Hitchin Girls School
2009.09 - 2010.07
Kitchen Assistant
The Bull at Gosmore
2009.09 - 2011.08
GCSEs - Maths, English, Media Studies, Biology, Chemistry, Physics, Geography, Fine Art, P.E, German
Hitchin Girls School
2007.09 - 2009.07
Level 2 BTEC - Business Studies
Hitchin Girls School
2007.09 - 2009.07
Level 2 Key Skills - ICT
Hitchin Girls School
2007.09 - 2009.07