Aji Gulipiya
Leicester,Leicestershire
Summary
I'm a highly motivated and customer-focused Food & Beverage professional with 2 years of experience in the hospitality industry. Skilled in food preparation, beverage service, and customer engagement, with a strong passion for delivering exceptional dining experiences. Adept at working in fast-paced environments, ensuring quality service, and maintaining high hygiene standards also have a food safety and hygiene certificate,
I'm fluent in 6 languages; English, Mandarin, Turkish, Uyghur, Kazakh and Uzbek.
I'm a dedicated and customer-focused Action Host with three years of experience at SkyCity Auckland, New Zealand. Passionate about delivering exceptional guest experiences, ensuring smooth gaming operations, and maintaining a lively and engaging atmosphere. Skilled in customer service, problem-solving, and handling high-energy environments while adhering to compliance and responsible gaming regulations.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Food and beverage manager
Tumaris Hotel
Beijing
01.2012 - 12.2012
- Coordinated daily briefings with service team members to discuss special requirements or reservations for the day.
- Monitored budget allocation closely to prevent overspending whilst maintaining operational efficiency.
- Collaborated with kitchen staff to ensure high-quality meal preparation and presentation.
- Maintained open communication lines with kitchen crew for efficient order relay and speedy service turnaround.
- Streamlined inventory management processes, reducing waste whilst maximising profit margins.
- Worked closely with event coordinators to successfully host private functions such as weddings or corporate parties.
- Liaised with suppliers for timely delivery of fresh ingredients, ensuring optimal stock levels at all times.
- Monitored and authorised staff clock-in and clock-out procedures.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
Action Host
Sky City, Auckland
Auckland
06.2003 - 06.2006
- Developed strong relationships with regular customers, encouraging repeat visits.
- Utilised point-of-sale systems, facilitating seamless billing processes.
- Created a welcoming environment with friendly interactions and prompt service.
- Fostered customer loyalty through attentive service and personal acknowledgements.
- Ensured guest satisfaction by providing excellent customer service.
- Greeted and directed visitors, creating positive and welcoming first impression.
Education
Bachelor of Computer Software - Program Maker
Xinjiang University
Urumqi, China 09.1995 - 07.2000
Skills
- Resilient under pressure
- Hospitality industry understanding
- Cash handling
- Budget management
- Event planning
- Staff scheduling
- Cost control
- Strong leadership
- Calm under pressure
- Cost-reduction strategies
- Cash handling accuracy
- Creative problem solving
- Food hygiene regulations
Affiliations
- Gardening, reading books, walking
Accomplishments
I have a Bachelor degree in computer software and have a diploma in Samala Robinson Makeup Academy.
Languages
English
Fluent
Uyghur
Proficient (C2)
Uzbek
Fluent
Kazakh
Fluent
Chinese (Mandarin)
Proficient (C2)
Turkish
Proficient (C2)
Timeline
Food and beverage manager
Tumaris Hotel
01.2012 - 12.2012
Action Host
Sky City, Auckland
06.2003 - 06.2006
Bachelor of Computer Software - Program Maker
Xinjiang University
09.1995 - 07.2000
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